DLink IP Camera DCS-5222L setings issue

[WiYantra 2]

Hi Forum,

We have configured D-Link IP Camera DCS-5222L on to HC2, it is working fine for a long time suddenly from 19th of April the camera is stopped functioning on HC2 we have checked the camera functioning on its browser page, it is functioning good we can change the position.

From Fibaro app we can see the camera view but it is not changing the position and not capturing the pictures.

We have created a scene if the door is breached take picture and send email, the last picture taken by the camera is on 19th of April at 4.30PM, the camera is working fine until 19th of April.

We tried to reset the camera and reconfigure the camera onto HC2, when we select the camera model on HC2 it is not loading its settings automatically, when we configured first time all the settings were loaded by HC2 after selecting the Camera model.

We are not understanding why the HC2 is not loading the settings and why the camera is suddenly stopped working.

Can any one help us out from this issue, we hope Fibaro people has a solution for this issue

[MalvinYNJ 4]

Have you updated your Fibaro HC2 or perhaps your IP Camera lately?

Perhaps try deleting the ip camera and adding it into the system again.

Perhaps that will fix it.

[WiYantra 2]

Hi Malvin,

We did not update either HC2 or IP Camera, suddenly it stopped working, we can see the view of the camera from the app but we cannot change its position.

We tried deleting and adding IP camera from the system there is no change.

Is there any other way to resolve the issue

[chatting 1]

Try re-enter the User and Password of the camera on the Device page.