A few clear words!

[FritzB001 0]

To Fibaro and to whom it may concern:

The systems produces so many errors that make it impossible to be used as it is offered!

I feel like a sheep being annoyed all the time, hoping for an update, installing it just to get more annoying errors.

NOT that I want to update to another beta version but Fibaro-Errors are so nasty and annoying (in my case 150 ! battery warning mails A DAY... "sorry, known bug... fixed with 4019 beta") that you do update to the next beta. And its no help that you get informed that betas may be unstable and bla bla bla! What else shall one do?! THERE IS NO FUNCTIONAL STABLE VERSION.

So one goes and installs the update... AND GETS EVEN MORE PISSED OFF.

In my case (see bug tracker if you like): scenes get activated with out being triggerd, causing e.g. my rollers to go up and down as they like... ALARM going off all 10 minutes.

I can't even say HOW ANNOYED AND PISSED OF I AM.

Having 80 devices and spend nearly 5.000 EUR in the system (not to talk about time) and getting such instable thing is without words.

Fibaro I expect from you to stop publishing new features (that don't work anyway) AND CONCENTRATE ON GIVING US WHAT YOU OFFER and what we payed for.

I am running out of patience!

[deanrparry 19]

To Fibaro and to whom it may concern:

The systems produces so many errors that make it impossible to be used as it is offered!

I feel like a sheep being annoyed all the time, hoping for an update, installing it just to get more annoying errors.

NOT that I want to update to another beta version but Fibaro-Errors are so nasty and annoying (in my case 150 ! battery warning mails A DAY... "sorry, known bug... fixed with 4019 beta") that you do update to the next beta. And its no help that you get informed that betas may be unstable and bla bla bla! What else shall one do?! THERE IS NO FUNCTIONAL STABLE VERSION.

So one goes and installs the update... AND GETS EVEN MORE PISSED OFF.

In my case (see bug tracker if you like): scenes get activated with out being triggerd, causing e.g. my rollers to go up and down as they like... ALARM going off all 10 minutes.

I can't even say HOW ANNOYED AND PISSED OF I AM.

Having 80 devices and spend nearly 5.000 EUR in the system (not to talk about time) and getting such instable thing is without words.

Fibaro I expect from you to stop publishing new features (that don't work anyway) AND CONCENTRATE ON GIVING US WHAT YOU OFFER and what we payed for.

I am running out of patience!

Pointless! ^^^ perfectly reasonable but pointless... sorry I feel your pain aswell but you will become part of the dark side if you complain to much I know I have already been tarnished with that dreaded brush! I wish you and all "our" fellow sheep the best!

[FritzB001 0]

Yes... sadly you are true. Pointless. They are so much into making money (or they are incompetent... don't know whats worse) that they give a damn.

Obviously I am on the dark side now...

Please login or register to see this image.

/emoticons/default_icon_biggrin.gif" alt=":-D" /> 9 articles in bug tracker from 27.09. on, 7 of me. 2 are being handled. Guess wich are mine... yes the 7 not being addressed.

Hahaha...

All of us are just complaining and writing but though it is no use i took contact with an polish lawyer (wife of a friend of mine)... in germany we say "who laughs at the end, laughs the most).

Please login or register to see this image.

/emoticons/default_icon_wink.gif" alt=";-)" />

[jin 0]

Yes... sadly you are true. Pointless. They are so much into making money (or they are incompetent... don't know whats worse) that they give a damn.

Obviously I am on the dark side now...

Please login or register to see this image.

/emoticons/default_icon_biggrin.gif" alt=":-D" /> 9 articles in bug tracker from 27.09. on, 7 of me. 2 are being handled. Guess wich are mine... yes the 7 not being addressed.

Hahaha...

All of us are just complaining and writing but though it is no use i took contact with an polish lawyer (wife of a friend of mine)... in germany we say "who laughs at the end, laughs the most).

Please login or register to see this image.

/emoticons/default_icon_wink.gif" alt=";-)" />

I was Fibaro user until september 2014, I purchased Fibaro 2 years ago because I'm searching a zerotime loss to configure and manage my domotic home (before I was Vera user)... Into this 2 years I can't count hours spent to re-include nodes, fix problems, reconfigure my zwave network, etc... the truth is that HC2 is good only for the graphic design and polished system, but under the hood, it's a really mess, moreover they want blind the users (despite HC2 software is based on OpenSource software) and close the doors to a community of power users that could help to enhance the system... promise and promise... fibaro sold a uncompleted system, they made a polished advertising and nothing more.

However nowadays exist many more powerful and cheap solutions, like Domoticz with Rasberry Pi, and with a 1/10 of the price of a HC2 you have a more flexible system, feature rich, more fast (yes fast!), at lower power consumption (3W for a RPi B+). Of course it's not bugs free, but behind it there is a REAL OpenSource community, and the development speed is incredible if compared to the Fibaro.

Just my 2 cents.

Kind Regards

[FritzB001 0]

Jin: can you give me a few more information to your alternative system, e.g. links and so on?

Is that compatible with the fibaro devices?

[jin 0]

Domoticz can manage many standards of Home Automations together, regarding

ZWave, they use the OpenZWave project, an OpenSource Library that's compatible with many ZWave device out there (many more of Fibaro system imho right now.

As I told, it's no a panacea of home automation, and the time you must invest to make it working is not little, but if you are used to HC2 time loss, this isn't a problem for you

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

As a result you'll have an incredibly powerful, versatile and especially open system

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" /> (just a simple example: they implement events system based on "blocky", very awesome!)

Just using a bit of brain you can make great things.. My Alarm system with domoticz is more powerful now than what I had with HC2.

you can read about it on

Please login or register to see this link.

(consult pdf manual, official wiki and forum).

Another good read was written by Vesternet peoples:

Please login or register to see this link.

I'm sorry, I did not mean to advertise domoticz system with my first intervention.

Kind Regards

[FritzB001 0]

Great. Thanks a lot. I will take a close look

Please login or register to see this image.

/emoticons/default_icon_biggrin.gif" alt=":-D" />

[deanrparry 19]

Great. Thanks a lot. I will take a close look

Please login or register to see this image.

/emoticons/default_icon_biggrin.gif" alt=":-D" />

I have it implemented here aswell and it works very well not as polished as fibaro but just works!

[Guest shapa]

Going to send on Monday something like that:

Dear Fibaro.

I'd like to get full refund for my HC2 and 2xHCL.

It never used to work properly, you are selling broken technology which is not functioning as promised.

Please explain the official procedure to get my money back.

You know that under EU law there are some obligations for 2 years at least, and it's extremely easy to prove that your solution never worked.

Don't like to make any new scandals but really willing to do so in case no refund will be provided.

Sincerely yours,

Maxim.

[ Added: 2014-11-29, 22:20 ]

Forgot to mention

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

HC2 repaired by Fibaro is already dead again

Please login or register to see this image.

/emoticons/default_biggrin.png" alt=":D" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

Used to work for a few days but bitten the dust. Luckily, only one device was added - i'm not going to trust Fibaro to automate my home anymore.

[deanrparry 19]

Going to send on Monday something like that:

Dear Fibaro.

I'd like to get full refund for my HC2 and 2xHCL.

It never used to work properly, you are selling broken technology which is not functioning as promised.

Please explain the official procedure to get my money back.

You know that under EU law there are some obligations for (2 years at least), and it's extremely easy to prove that your solution never worked.

Don't like to make any new scandals but really willing to do so in case no refund will be provided.

Sincerely yours,

Maxim.

[ Added: 2014-11-29, 22:20 ]

Forgot to mention

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

HC2 repaired by Fibaro is already dead again

Please login or register to see this image.

/emoticons/default_biggrin.png" alt=":D" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

Used to work for a few days but bitten the dust.

Good luck if you manage to draft any document together that works then I would be more than grateful to follow suit I still have one unit left managed to ebay the other one months ago... Took a plunge tonight and tested the latest beta... argh! how bad? it may boild down to the fact these updates do not update well and a complete refresh is on the cards each time but that is unacceptable! Either way good luck Shapa from a fellow countryman!

[Guest fat]

It really is s shame that it has come to this for some people. The Fibaro system has so much potential with the easy to use UI for beginners using blocks and some of the other features, but unfortunately Fibaro has alienated so many users with poor software upgrades etc.

I am sure that if Fibaro pushed out an update each week with a few bug fixes, stopped adding features until system is stable and communicated with the users about a roadmap then I am sure many people would have had some more patience as they could see the light at the end of the tunnel. They also need to stop being the marketing machine that they are as current users are getting sick of seeing advertisements that show things they can't be done or seeing promises for added functionality when the core functionality is broken

For me I have a very basic system currently consisting of only 2 door sensors, 3 roller shutters and 1 dimmer (as this is the only light in my house that is not LED and there have been discussions of too many issues with LED) and I am not planning on adding any more modules because I don't have faith in the company at the moment, and also the smoke sensor and wall plug still are not available in my country

I really hope that Fibaro get their act together to salvage the dwindling customer base that they have

[FritzB001 0]

I am quite sure they will not make it because they are really close to the breaking point. And once broken there is no turning back.

In latest 2 years (if they proceed like that) nobody will talk about them anymore. Customers are really patient for a long time but if you push them over the limit again and again they will go.

One very important thing they don't seem to care about is mouth-to-mouth-propaganda.

In my case, I am a selfdefense trainer, coach and security advisor, people ask me how they can improve there personal security with alarm systems and so on. Not everybody of my clients can spend thousands of Euro for a security system. In the past I told them (and electricians I work together with) that I use a promising system that will become very suitable. NOW I advise everybody to take whatever they want as long as it is not fibaro. And I am sure not alone. Fibaro loose hundreds of thousands Euros without even knowing it. And -to be honest- THAT satisfies me a lot.

Please login or register to see this image.

/emoticons/default_icon_biggrin.gif" alt=":-D" />

[ Added: 2014-11-30, 12:22 ]

And the best of all is: all of us pay a lot of money and get crap and then if there is a bugfix all go like "yeah.. thanks... keep up the good work"... Umm... let me get this together: they sell crap and repair it and we say thank you?! Shouldn´t it be vice versa: the say sorry and thank you for us hanging on such a long time!?

[Starbug 0]

Going to send on Monday something like that:

Dear Fibaro.

I'd like to get full refund for my HC2 and 2xHCL.

It never used to work properly, you are selling broken technology which is not functioning as promised.

Please explain the official procedure to get my money back.

You know that under EU law there are some obligations for (2 years at least), and it's extremely easy to prove that your solution never worked.

Don't like to make any new scandals but really willing to do so in case no refund will be provided.

Sincerely yours,

Maxim.

[ Added: 2014-11-29, 22:20 ]

Forgot to mention

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

HC2 repaired by Fibaro is already dead again

Please login or register to see this image.

/emoticons/default_biggrin.png" alt=":D" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

Used to work for a few days but bitten the dust.

Good luck if you manage to draft any document together that works then I would be more than grateful to follow suit I still have one unit left managed to ebay the other one months ago... Took a plunge tonight and tested the latest beta... argh! how bad? it may boild down to the fact these updates do not update well and a complete refresh is on the cards each time but that is unacceptable! Either way good luck Shapa from a fellow countryman!

Add me to that list, thankfully I have just moved home s get to start from scratch, this time with Indigo

[deanrparry 19]

Wow seems to be a growing community now! Felt slightly isolated for a while! Good to see there are some men amongst those boys

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" /> come on fibaro you owe us 24/7 coding you deliver very little! Be intrigued to see where development time goes!

Features you add have been available via lua and users have written them so what do you do exactly?

[fergalmccarthy 5]

Wow seems to be a growing community now! Felt slightly isolated for a while! Good to see there are some men amongst those boys

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" /> come on fibaro you owe us 24/7 coding you deliver very little! Be intrigued to see where development time goes!

Features you add have been available via lua and users have written them so what do you do exactly?

When I joined the forum and saw your posts Dean, i was like, jaysus would this guy give it a rest, all he does is moan, that was until i'd had a chance to play with it myself and realise exactly why you were so frustrated. I feel your pain, although I haven't suffered it near as long as you persevered, i had to draw the line with the Alpha to Beta cutover and having to go back to stable to upgrade, was the final straw for me as I'd put so much work into the alpha.

[deanrparry 19]

I do moan a lot I'm English

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

[Guest fat]

I do moan a lot I'm English

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

As an Aussie I would like to second the English moaning

[fergalmccarthy 5]

I actually don't think you moan that much. I'm quite moany myself, and this product has really brought it out in me.

[OnnoH 1]

I'm dutch. Moaning is in our nature as well.

Please login or register to see this image.

/emoticons/default_icon_mrgreen.gif" alt=":mrgreen:" />

Fibaro blew it as far as the HC2 is concerned (and probably in other areas as well).

The site developer.fibaro.com looked promising, but turns out to be an empty shell.

This concludes my daily moaning portion.