Problem recovery mode

[amoscaceca 1]

Hello everyone I have a problem with the recovery, turn off the power back HC2 I press the button + LEDs start from the left but when all are lit

remain so and not I access hc2

4024 beta thanks amos

[candrea77 26]

See my PM

[jonny 0]

Hi Amos,

I have exactly the same problem. I contacted Fibaro support, and after a remote session was told to post the box to poland using DHL. The only issue is that it will apparently cost me £80 (or a £100)!

Candrea77 - do you have an alternative solution?

Thanks,

Jonny

[MrMKHR 1]

similar situation. can't boot into recovery, but didn't discuss it with support yet because I'm not willing to pay the shipping anyway...

@candrea77: if you have a DIY solution I'm in.

[robmac 173]

Have you checked to see if the HC2 has come up with different ip. Could be DHCP, static you have set or default 192.168.81.1

[amoscaceca 1]

Have you checked to see if the HC2 has come up with different ip. Could be DHCP, static you have set or default 192.168.81.1

Yes i have checked but The hc2 have all led on

[robmac 173]

Bad luck!!!

It is probably now the standard support story for a fault of this type that gets Fibaro all the bad press and has caused more flames on this forum than any other topic.

How they believe that EU customers should have to pay to ship a unit back to Poland I do not understand. I am not sure it even complies with EU law.

In the UK we have extended laws above and beyond EU law for products that do not materially function as could be reasonably expected. This covers for 6 years from sale of product. Even in EU I believe you have 3. So probably best to contact your retailer and demand a replacement.

[candrea77 26]

Hello to all,

I send PM to amoscaceca only with the recovery procedure in our native language. But don't solve is issue !!!!

This night i will try recovery and let you know ifit work or if I got all led on

[Ucciogenerale 2]

Bad luck!!!

It is probably now the standard support story for a fault of this type that gets Fibaro all the bad press and has caused more flames on this forum than any other topic.

How they believe that EU customers should have to pay to ship a unit back to Poland I do not understand. I am not sure it even complies with EU law.

In the UK we have extended laws above and beyond EU law for products that do not materially function as could be reasonably expected. This covers for 6 years from sale of product. Even in EU I believe you have 3. So probably best to contact your retailer and demand a replacement.

I just had the same story few hours ago. I restarted several times and now after some minutes of leds lit the HC finally booted up.

Robmac, in theory I agree with you, but replacement means a lot of work wasted in absence of an external backup.

I don't want to start from scratch again. What about the backup on a secure server, why I can't backup my scenes easily?

WHY? FIBARO TEAM, DON'T TELL US FOR SECURITY REASON!!!!

A BACKUP EVEN CRYPTED IT IS A MUST!

Regards

[robmac 173]

Hope you are lucky.

I have a slightly different issue. Mine runs recovery but on completion reboots and recovery is not correct.

Login and interface stays busy and unusable. All leds function as expected

Initially no devices, rooms or scenes from API. After a hard reboot devices are populated.

BEWARE anyone trying to recover from BETA!!! ....don't risk it until Fibaro can say why this happens. You may have a brick and an expensive and time consuming repair job.

[ Added: 2015-01-04, 22:01 ]

Robmac, in theory I agree with you, but replacement means a lot of work wasted in absence of an external backup.

I don't want to start from scratch again. What about the backup on a secure server, why I can't backup my scenes easily?

I believe if you copy the backup files from your current USB to a safe location you can copy them back to the new units USB to save some time.

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[candrea77 26]

Start recovery now :

My procedure is this :

- Turn off HC2 using the first button on the rear panel (wait until all led turn off)

- Unplug power source

- Press and hold the recovery button (idenitied by a plus inside a circle)

- Plug the power into hc2

- Wait that led start flash from left to right

- In the same time that led start flash left to right, release the recovery button

Hope this help

Bye

[emino 0]

Ho lo stesso problema..... Recovery impossibile.... Qualcuno mi aiuta in italiano? Grazie

[candrea77 26]

Ciao,

ora non vorrei diventasse una psicosi, ma quello che ha scritto ucciogenerale se non erro al primo tentaivo di recovery era capitato anche a me (e lo ho risolto nello stesso modo, riprovando più volte) , ma lo imputavo alla mancata corretta esecuzione della procedura.

- Spegni HC2 col pulsante power posto sul retro (aspetta che si spengano tutti i LED prima di passare al prossimo step)

- Stacca il cavo della corrente

- Premi e tieni premuto il tasto recovery

- Riattacca la corrente

- Aspetta che i LED inziano a lampeggiare da sinistra a destra

- Nello stesso momento in cui i LED iniziano a lampeggiare da sinistra a destra , rilascia il tasto recovery

In particolare assicurati di tenere premuto il tasto recovery appena dai corrente ma di rilasciarlo non appena inizia il caricamento.

Ora , non so se può influire ma io uso come impostazioni IP assegnato da DHCP ...... se hai la possibilità prima di riprovare il recovery imposta HC2 in DHCP.

Buona fortuna

Hello,

as far as I rember, the first time that I do the recovery I've got same issue of ucciogenerale (and sokved in same way , trying and trying again) but i think that my problem was related to the procedure.

- Turn off HC2 using the power button on the rear panel (wait until all led turn off)

- Unplug power source

- Press and hold the recovery button (identified by a plus inside a circle)

- Plug the power into hc2

- Wait that led start flash from left to right

- In the same time that led start flash left to right, release the recovery button

Please respect the last point : it is very important

I don't know if it is relevent or not , but my system is setted up in DHCP ...... maybe someone can try to put it in DHCP before start recovery procedure.

Good Luck

By the way : after restore to 3.600 i can see backup executed with 4.024 ..... anyone know if it is safe load this backup in 3.600 ? I've got 8 devices modified during beta program that I need to recreate ..... load a 4.024 backup can save me from exclude and reinclude all this devices !!!!

[anonymous66 9]

Ho lo stesso problema..... Recovery impossibile.... Qualcuno mi aiuta in italiano? Grazie

Seguite la procedura di Andrea è corretta.

La stessa cosa è capitata pure a me qualche tempo fa.

Il tutto si è risolto dopo una fila di bestemmie e disalimentando / riaccendendo l'HC2

almeno una decina di volte.

Se non ricordo male con tutti i led accesi ho aspettato una buona mezz'ora prima

di poter accedere all'interfaccia del recovery mode.

Attenzione a ciò che dice Robomac : se giochicchiate male con il tasto recovery è facile

che l'HC2 cambi l'indirizzo IP con quello di default.

[Ucciogenerale 2]

Hi, I confirm what the other Italian guys said before. My HC2 after a reboot was stuck with all all the leds on. The HC was not connected or with a different IP address it was like in a brick condition.

I tried many times simply to switch on and off removing the power cable.

I started to consider the possibility to send my HC in Poland, then desperately,

I tried to power on with the cable keeping the power on button pressed for a while (2 secs). and finally rebooted correctly.

Regards

PS:Grazie Candrea77!

[akatar 208]

maybe in the next software version a restore button?

[anonymous66 9]

maybe in the next software version a restore button?

+1

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[j.nowacki 5]

There is always option to turn your controller back to reseller, you do not need to post it yourself.

[alandee 79]

j.nowacki, A simple automated off box backup + reset everything button then restore would solve the issues in a lot of cases though wouldn't it ? I'm in Australia, can't imagine posting back to the online retailer as we have no brick and mortar stores, and then waiting while they post back to Poland .. that will be the straw that breaks the camels back !

It's something even hyper protective apple let you do, I don't know why it is such a big issue for Fibaro, and amongst other things is one of the reasons I'm still looking around at other systems to be honest.

Cheers,

al.

[jonny 0]

I've just been informed by my reseller that since I purchased it in Oct-2012, its not covered by warranty. So I'd need proof that Fibaro are happy to exchange it, to provide to them.

Otherwise, I'm faced with an £80 shipping charge to Poland. Its not really a very attractive prospect to be a beta tester. (4.024 collapsed my z-wave engine, and nothing fibaro will re-add)

[RiccardoCanetta 13]

Hi all

I had the same problem - all LEDs on, both with normal startup and with recovery mode - and no access to HC2. Turned out that problem was room temperature, around 5-6 degrees as it's a house where we don't normally live. As soon as I heated the box with a wood stove, it started up normally

 

Hope it helps

Riccardo

---

Italian translation: ho avuto lo stesso problema, tutti i LED accesi sia con startup normale che con recovery mode. Il problema era la temperatura nella stanza, intorno ai 5-6 gradi, essendo una casa dove non abitiamo. Appena ho scaldato l'HC2 davanti a una stufa a legna, è ripartito normalmente.