home.fibaro.com Remote Access down

[tecmatic 0]

no more remote access with different HC....

Fibaro please repair asap

Thanks

[gestel73 0]

still works here.

you also can setup direct access see:

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[sokl 0]

Same problem here and on different HC2/HCL and different versions. Fibaro please fix it as soon as possible or enable ssl support in a future relesase, then we'll NAT them.

Thanks in advance. Best regards

[ruslebiff 0]

yep! its down. please fix TODAY!

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[tecmatic 0]

I want a solution from Fibaro , no workaround

[carmar74 4]

still works here.

you also can setup direct access see:

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We have already tested these configurations. This time the problem seems to be that part Fibaro. Every attempt is useless.

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[tecmatic 0]

now called to fibaro support ......... they know nothing

[j.nowacki 5]

As I said in previously mentioned topic, we are currently inspecting possible causes of lack of remote access, I will get back to you with more information when we get to the source of problem.

[remcoploeg 10]

Is this causing also the terrible slow performance of the APP? I takes 10 till 20 seconds to get the first screen....

[j.nowacki 5]

remcoploeg, if you are connecting through remote access it may be the reason.

[dawiinci 5]

remcoploeg, if you are connecting through remote access it may be the reason.

It takes 5 seconds on local network as well. Which renders the app useless as a quick remote.

Btw. the remote connection works again.

Fibaro, when you fix something how about a message??

Why do you even use social media???

I also expect to have information if there is a problem with your services.

Look at this:

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It doesn't have to be so detailed but at least include these issues on twitter, Facebook or whatever you want to use:

notifications, remote connection, mail services, forum, update server, plugin server

[fergalmccarthy 5]

Fibaro, when you fix something how about a message??

Why do you even use social media???

I also expect to have information if there is a problem with your services.

It doesn't have to be so detailed but at least include these issues on twitter, Facebook or whatever you want to use:

notifications, remote connection, mail services, forum, update server, plugin server

Social Media is clearly only for positive messages about how good Fibaro are, how good there software is and that there are no issues at all. Funnily enough I missed the posts on how rubbish the stable V4 was and 2 hot fixes needed to be rushed out, because someone decided it was ready, or the post saying remote access was down, and still down.

You really do specialise in how to enrage customers, top marks for that

[Ulf100 4]

I am on HCL and have already reported in another thread (

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) that remote access is not working for HCL users either (especially in the early morning hours until 9:00 a.m. CET) which I don't understand..... Why is remote access not working in the early morning but for the rest of the day???

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