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Question
uwerner 9
for the 3rd time in 4 days, the HCL stopped working. The 5 lights are flashing in the following way:
0 0 1 0 0
0 1 0 1 0
1 0 0 0 1
1 0 0 0 1
0 1 0 1 0
0 0 1 0 0
and so on. Reset brings it back to normal at least for a while.
Does anyone know what this pattern means?
I can't relay on HCL and therefore I have already migrated some critical z-wave stuff over to another PD system, which is not so „blinky“ but stable. Also I have full control over the system which helps to solve/circumvent issues by myself.
Fibaro CS seems to be very busy considering the response times. For my first ticket it took a week for them. I looks like more than 270 tickets went into Fibaro support during this time (Ticket # from my last Ticket minus ticket # from my first ticket...). This is 54 Tickets per work day! It looks to me that they just have not enough support peoples to handle this load.
I wouldn't waste my time with Fibaro anymore but I recognize (imo) the right vision (but wrong priorities..) of Fibaro. Therefore I will keep the HCL for a while with non critical thinks. I still hope that Fibaro will get there act together but reliability is most important.
Ulrich
0 answers to this question
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