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TKB Home power switch with power monitoring missing template



I purchased three TKB home power switches with power monitoring - none of them work with my HC2. When adding them I was told to send a zip containing the template to a specific email address, am I ever likely to receive a response?


I know this isn't a problem with TKB as I have the standard power switches (without monitoring) and they work perfectly. It seems a bit redundant this... Can anyone help with just getting the thing working? My requirements are pretty simple - turn off and on and tell me how much power's being used.


Can anyone help at all? Just for completeness I've attached the file I was told to email to "[email protected]".

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I think I have the same TKB on/off (UK) switches. Mine works in HC2 v4.104 beta.


"Works" is defined as being able to turn it on and off from scenes. I can also see on the device grid the power consumption too.


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However, I also get the other 3 child devices (2 shown in the above screenshot) which I don't understand what they are for.


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/monthly_2016_12/5859b66eaa730_ScreenShot2016-12-20at22_52_03.png.9667ee84e41f8bc6bf14d5c187798ab7.png" alt="Screen Shot 2016-12-20 at 22.52.03.png" />


Looking at the device 'advanced' tab settings I can see in the 'configuration' section HC2 says "The device does not have a template and may have limited functionality, please contact technical support in order to add the template for this device."


I too have downloaded and emailed the devices template (FIbaro salesforce case #56678) and received nothing back directly from Fibaro. This was back on 7th September 2016.


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