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TKB Home power switch with power monitoring missing template


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I purchased three TKB home power switches with power monitoring - none of them work with my HC2. When adding them I was told to send a zip containing the template to a specific email address, am I ever likely to receive a response?

 

I know this isn't a problem with TKB as I have the standard power switches (without monitoring) and they work perfectly. It seems a bit redundant this... Can anyone help with just getting the thing working? My requirements are pretty simple - turn off and on and tell me how much power's being used.

 

Can anyone help at all? Just for completeness I've attached the file I was told to email to "[email protected]".

id-0118-0001-0001-01-00-TKB Home-.zip

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I think I have the same TKB on/off (UK) switches. Mine works in HC2 v4.104 beta.

 

"Works" is defined as being able to turn it on and off from scenes. I can also see on the device grid the power consumption too.

 

Screen Shot 2016-12-20 at 22.54.20.png

 

However, I also get the other 3 child devices (2 shown in the above screenshot) which I don't understand what they are for.

 

Screen Shot 2016-12-20 at 22.52.03.png

 

Looking at the device 'advanced' tab settings I can see in the 'configuration' section HC2 says "The device does not have a template and may have limited functionality, please contact technical support in order to add the template for this device."

 

I too have downloaded and emailed the devices template (FIbaro salesforce case #56678) and received nothing back directly from Fibaro. This was back on 7th September 2016.

 

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