USB stick Recovery failure

[vincent.jooris 14]

Hello,

I know that on the HC2, the USB recovery Stick is used for :

• storing the backups we generate from the HC2
• as hardware verification to validate the box (to prevent frauduleuse reproduction of the box)
• storing the image to be used in recovery mode.
• ...

Without this USB stck, the HC2 can not work (I do understand that).

 

Now my concern is that if this USB stick is broken, I've to send the whole box back to Poland, via DHL, at a cost of +/- 100€ to replace a defective USB stock of 5 € ...

 

Shouldn't it be possible that if we have a broken USB stick,

Fibaro Poland :

• send a new USB stick via mail
• connect to our box in SSH to modify the box configuration, so it can works with this new USB stick instead of the old one ?

The benefit for Fibaro would be :

• reduce cost : no need to manage incoming box, send it back,  ...
• a pleased customer

The benefit for us would be :

• reduce cost : if the box in under warranty, no cost; if guaranty expired not the returning costs of 100€
• fast issue resolution : just the time to send a new USB stick
• we are pleased with the Fibaro support and we will buy more Fibaro products

[benjynet 2]

Yess great idea

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[PITP2 2]

+111111111

[annhan91 16]

great idea. i have 2 USB stick is broken. 2 Hc2 can't work

[imagin 0]

+1

[nicohi 19]

I agree, this is a simple and good method, a French one

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[moicphil 1]

great idea, would be worthy of a great company that cares about its customers

[charlyton 0]

+1

[Guest mprinfo]

+1

[Tony270570 107]

I'm praying every single day to keep my stick up and running... Love your proposition Jojo, and hope you'll be heard

[Maestrea 8]

+111111111

 

Thanks.

[sakkhho 3]

Agreed

+1

[Did 0]

Very good idea.

 

+1

[kiwi 2]

Very good idea.

+1

[remcoploeg 10]

+1 Essential....

[ctve 0]

+1 Excellent proposal

[Cafun 13]

+1!

[Guest mprinfo]

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[jasedk 7]

My HC2 is now also showing that the image is broken. I had Fibaro support connect to the box to attempt a fix but they can't fix it by remote. They now want me to ship the box by RMA to Poland – at my expense I presume?

 

My HC2 has simply just failed by itself.

 

I feel that I have already spent more than enough on Fibaro products so I am not going to disc out more money on the system. It seems to be working despite the broken image message, so I can’t see why I should send it back – for all I know it could fail again shortly after they fix the issue.

 

I can't understand why I have to dismantle my entire system and ship it all the way to Poland to get the issue fixed.

 

JASE-DK

[vincent.jooris 14]

@jasedk,

May I suggest (if not already done) to send the link to this topic to [email protected].

Not to send the technical proposal I've done, but the link to the topic, so they will see the proposal & see that a lot of users have the same concern

[fi-bar-oh 47]

Fibaro need to implement a Cloud based backup that is encrypted in some shape? this usb and box back to Poland business is stupid!