Learning Mode Error, try again

[Smartelite 0]

Hello All;

 

Please I have the latest update of HC2. Everything was working fine and suddenly when I wanted to add a relay I always get this message:

"Learning Mode Error, Try again"

I tried restarting HC2

I have only 55 devices!

 

Any help?

 

[j.nowacki 5]

If this message keeps poping up despite rebooting controller contact support. There is also another way, but it requires backup that was made recently: you can go to Configuration -> Z-wave network, and reset Z-wave network. Then restore backup. If error did not take place before that backup everything will be all right. Otherwise try earlier backup or contact support.

[kambiz 0]

If this message keeps poping up despite rebooting controller contact support. There is also another way, but it requires backup that was made recently: you can go to Configuration -> Z-wave network, and reset Z-wave network. Then restore backup. If error did not take place before that backup everything will be all right. Otherwise try earlier backup or contact support.

I reseted Z-wave network and restore my backup , still same problem , but before restore my backup , system it's ok but after restore my backup doesen't work , wolud you please help me to manage this issue  Regards

[j.nowacki 5]

As I said if there is no backup that is not corrupted (after restoring which you do not loose possibility of adding devices) you need to contact support with email ([email protected]) or with telephone number appropriate for your country (you can find them on our website).