can't control remote acces

[Kage 37]

Hello now for a month a can't acces remote

I loged in but the mainpage gives me no acces

it's says

" No communication with the main controller, remote acces is currently unavailble.

 

when i am home the configuration page says " Remote acces" YES

 

plaese help

[Egon 1]

I have the same since few weeks. Were you able to identify root cause?

[Kage 37]

Had to reboot HC2.

Pull energie off HC2 wait for 30 sec

Worked for me.

[1152 33]

I had same issue for six weeks with the HC2 at my beach house. When I got there this weekend I could log on locally and remote access was checked/YES. Tried a restart and the HC2 could not get passed all blue..., tried to disconnect it and the reconnect it to the grid power, all blue..., tried restore procedure, all blue... Well have to check again with Fibaro support, but I may well be due for my second HC2 return to Poland

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[1152 33]

Got it confirmed today by Fibaro Support, the unit needs to be shipped back to Poland. So redundant internet connection (fiber+moblie), redundant power supply (grid and UPS), but single controller

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