Fibaro support ticket - This one just had to be shared

[pathduck 18]

The wonderful Fibaro support

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Over one week to reply back with an answer clearly stated in the initial support request!

[Bamsefar 13]

I have another one...

 

 

 

In the newest version of software introduced open limit on the number of instance for a single scene.

So in LUA scene you can not use the following code:

KOD: 

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if (fibaro:countScenes()>1) then
fibaro:abort();
end

The maximum number of instance is 10. The number of instances you can change in scene settings (general tab).

[Guest 22]

LOL

[Guest fat]

Pathduck I had a similar issue and replaced the LAN cable to the HC2 and it started to work much quicker and more relaibly

[chaicka 195]

Isn't that the standard 'machine response' style of Fibaro support?

 

Hahahaha 

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Received too many times this kind of response until I don't even want to bother to waste time seeking their technical support. Hmmm...interestingly, those Philippines or India call centers I have experienced are so similar to Fibaro's technical support - "standard SOP scripted response".

[dcspock 17]

At least you get a response...

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/emoticons/default_icon_sad.gif" alt=":-(" /> it hast been 6 months and 3 reminders without a reply... Feel like I am on a blacklist...

[MartW 1]

I get the same problem with browsing on my pc, doesn't matter which browser etc. Will try a different cable and see if it improves.