How to break out of "HC2 is not primary controller"

[piters 0]

I want to achieve a setup where HC2 is a primary, and Zwave-me (Razberry) a secondary controller. (My HC2 has software 4.80, and I also tried with 4.81-beta)

 

For this reason I tried various scenarios of how to kick-off my network. For instance, I started off from the ZWave-me, and included HC2 as secondary, and then wanted to achieve a "controller shift".

I thought that maybe I could use the SUC/SIS provided by Razberry, while still having HC2 as the primary controller.

Needless to say that this failed miserably

 

Moreover, I ended up withh HC2 getting stuck as the secondary conroller, and I see no apparent way of quiting it in _ANY_ way. Not even a full ZWave reset works... I keep getting the "HC2 is not primary controller" all the time. I cannot include any device, or get HC2 re-included as a secondary either...

 

The only possible way I found was to recover to one of my previous backups. Yet this obviously takes time, and ... resets just about everything I set.

 

Dear Fibaro friends:

1) Any chance to have this lockout bug fixed and have a properly working controller shift (HC2 becoming primary master again)

2) Or, at least, if we do the "Reset Z-Wave", could it reset the HC2 to the state of being the primary master?

3) Is there any progress in having SUC/SIS implemented inside HC2 firmware (I'm guessing that one need to upgrade the ZWave firmware and SDK to somewhat more recent...). It is a pity that some of Fibaro modules have a cutting-edge new firmware (eg the new smoke sensors) while the most flagship product still works with something dated...

 

with best regards,

 PIotr

[Brunanchon 5]

Same problem here...

I get "HC2 is not primary controller" all the time, although I didn't ever try to add another Zwave controller...

Don't have a backup to restore, and don't know how to fix it....

Best,

 

Pierre.

[sebaszz 2]

had same issue in the past.. not other option than restoring...

[Brunanchon 5]

I asked the support team for help. They fixed it quickly.

[sj3fk3 27]

On 10/06/2016 at 1:43 PM, Brunanchon said:

I asked the support team for help. They fixed it quickly.

 

I am glad you had that much luck.. I've send all data (serial etc) and the error msg earlier this week and still nothing.. Now I guess I will have to wait till monday.. 

 

My experience with support have been below zero every time I have needed them. Except when guys like j.nowacki step in.. I guess I'll send a pvt msg.

[gobbli 10]

today my hc2 shows "HC2 is not primary controller". Is there a way to fix it without fibaro support? I have opened a case. Case Notification for #87288. Hope fibaro reads it and can help fast. Don't want to wait so long

Edited April 27, 2017 by gobbli

[m.roszak 763]

If you added another controller to the network it probably acquired master role. 
You can shift roles in Z-Wave Configuration page - to do so you should start shifting controllers from new controller and then click Learn Mode in Z-Wave Configuration.

If you can't enter shifting mode on new controller (it is not supported for example) the easiest solution is to restore a backup before an inclusion of this device.