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Problems with adding devices


Question

Hey there.

 

I just bought the Z-Wave Fibaro Starter Kit, FIBESTART from Amazon WHD.

 

I connected the HCL to my network. After that I tried to connect devices via the webseite and the app. But I couldn't start the learning mode: I clicked on add but the timer (like in that youtube video

Please login or register to see this link.

didn't show up.

 

So my question is if I did something wrong and what can I do?

 

 

Thanks in advance.

 

Florian

 

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5 answers to this question

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Sometimes a reboot helps and then try again.

Make sure you exclude the device first before including.

Sometimes devices wil not include properly if something went wrong including it the first time, thats why

i allways exclude by default first.

Also try another browser, you never know it might help:)

 

Good Luck

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  • Inquirer
  • Sometimes a reboot helps and then try again.

     

    Didn't work. A factory rest brought no help, too.

     

    Also try another browser, you never know it might help:)

     

    I tried it in Chrome, Firefox and even IE.

     

    Make sure you exclude the device first before including.

    Sometimes devices wil not include properly if something went wrong including it the first time, thats why

    i allways exclude by default first.

     

    Excluding was no option. The button in the HCL seems to have no function.

     

    The controller has a problem with the learning mode I think.

     

    Software Version: 4.080

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    hmm starting to sound very strange, you did use the webinterface to exclude and include?

    Not the app or external button right?

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  • Inquirer
  • I'm logged in as admin and I tried to use the web interface, the app and the hardware button on the HCL.

     

    The distance also can't be the reason, I was right next to the gateway, when connecting/adding/removing.

     

     

    The app timer showed only the number 20.

     

    All in all it is very similar to this forum post:

    Please login or register to see this link.

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