HC2 Stuck on Upgrade Page when accessing via laptop

[moreno5 0]

Hi Guys, 

 

 

Randomly I logged in to my HC2 to include a new z-wave plug and it is just sitting on the "Upgrade page". It just says "Update in process" but will not let me go any further. 

 

I did not start an update the last time I was logged in so am not sure why it is here. I am able to log in and control all via the iOS app and all remotes etc work as normal. If i log in via remote access I do not encounter the upgrade page, just the normal login page and am able to enter as normal.

 

I tried restarting the box last night after a number of hours in this state but it is just still in this position. 

 

Any ideas? 

 

thanks in advance

[sonnyboy 11]

Try to clear cache memory i your browser.

[moreno5 0]

i have tried that to no avail. 

 

I have even tried different browsers and a different PC.

[moreno5 0]

Any ideas welcome

[T.Konopka 8]

Hello,

 

Please, contact our Support at [email protected]

Remember to describe the issue thoroughly, you can attach screen shots - they may be useful.

[moreno5 0]

thanks, will do so now.  

[kevindonnelly 1]

Hi.

I have exactly the same problem.

did you get a reply?

[moreno5 0]

Hi Kevin,

Yes I got a reply to my email and they sorted my problem with no issues....they just didn't tell me why it happened or what they did!