Can't connect remote

[Martin74 0]

Hi,

 

for some reason i cant connect remotely to my HClight.

 

I suspect update 4.1, but im not sure.

 

i didnt change anything else to my system or network or router

 

[japasu 15]

Did you check that your DNS value under LAN settings are set to 8.8.8.8? I had an issue earlier with this value changing and could not connect remotely by the Fibaro remote service....

[samuel 27]

did u already restart the HC device?

[Martin74 0]

im tryin DNS value 8.8.8.8 now, and reboot again.

[Martin74 0]

8 minutes ago, Martin74 said:

im tryin DNS value 8.8.8.8 now, and reboot again.

that didnt help

 

changed it back to my own network DNS and restart it again

 

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Edited November 8, 2016 by Martin74

[Martin74 0]

Please login or register to see this attachment.

[Flowy 36]

13 hours ago, Martin74 said:

that didnt help

 

changed it back to my own network DNS and restart it again

 

Please login or register to see this attachment.

 

change to Static IP?

[T.Konopka 8]

Hello,

 

Does the problem still occur?

We had a minor issue with servers yesterday. We had difficulties with connecting remotely to some of our gateways.

Please, check if the issue is still present.

[Martin74 0]

Dnia 9.11.2016 o 13:56, T.Konopka napisał:

Hello,

 

Does the problem still occur?

We had a minor issue with servers yesterday. We had difficulties with connecting remotely to some of our gateways.

Please, check if the issue is still present.

Yes,

its for a week now i guess

 

any i checked about everything

 

Its working on LAN, and remote worked from the moment i installed the HC lite . it just stopped working.

___

I did a port forward to the HC lite, atleast i can connect now from out door.

Not the way i want it, but for now

 

Please login or register to see this link.

  doesn't do it for me now.

 

Edited November 9, 2016 by Martin74

[T.Konopka 8]

Dnia 9.11.2016 o 17:26, Martin74 napisał:

Yes,

its for a week now i guess

 

any i checked about everything

 

Its working on LAN, and remote worked from the moment i installed the HC lite . it just stopped working.

___

I did a port forward to the HC lite, atleast i can connect now from out door.

Not the way i want it, but for now

 

Please login or register to see this link.

  doesn't do it for me now.

 

Hello,

 

Please, contact me via PM. Include serial number and MAC address of your HCL. We will need login and password as well, you can change the password to the gateway temporarily for testing purposes.

Make sure you opened port 22 as well so one of our engineers will be able to connect to the gateway if needed.

[Martin74 0]

On 17-11-2016 at 0:16 PM, T.Konopka said:

Hello,

 

Please, contact me via PM. Include serial number and MAC address of your HCL. We will need login and password as well, you can change the password to the gateway temporarily for testing purposes.

Make sure you opened port 22 as well so one of our engineers will be able to connect to the gateway if needed.

 

Did you recieve my PM ?

 

[T.Konopka 8]

19 godzin temu, Martin74 napisał:

Did you recieve my PM ?

Hello,

 

Yes, I received it and forwarded to our engineers. From what I learned, the issue was passed to the software team. Please, keep the ports open if you can. I will inform you when they will not be needed anymore.

[Martin74 0]

On 22-11-2016 at 4:54 PM, T.Konopka said:

Hello,

 

Yes, I received it and forwarded to our engineers. From what I learned, the issue was passed to the software team. Please, keep the ports open if you can. I will inform you when they will not be needed anymore.

 

It seem to be resolved, any feedback what went wrong ?

[T.Konopka 8]

14 godzin temu, Martin74 napisał:

It seem to be resolved, any feedback what went wrong ?

Hello,

 

Great to hear that! Our engineer had to restart one of the services, because it froze. Should the issue occur again, try rebooting the gateway with the button on the box (if you happen to use it let me know if this solution restarts the service properly).