Doesnt know my email

[Jamie mccrostie 82]

Why is it that the new log in doesnt know my user id {email address}?

It knew me when it sent me my special code.

It knew me when i logged in the first time after wizard.

It now doesnt know me when i go to log in.

It know doesnt know me when i give it the same email address  to get Fibaro to email me via lost password.

 

Having just reincluded my 30 odd devices after failed backup and replacing the 10 batteries in my less than a month old sensors 

I am once again at a inpass

What next?

[Alex 32]

Same here at my place

 

I cannot login anymore with the newly created "email-address"-admin-account.

 

Two questions: 

Does one of your user accounts have the same mail address as you have entered in the wizard?

Did you get a 403 or 503 error message after you have finished the wizard at least once?

 

Sorry, but I have no solution up so far :/

 

[Jamie mccrostie 82]

Only have superuser account, was too busy re introducing whole system to create other uses

[Jamie mccrostie 82]

No 503 message

[Jamie mccrostie 82]

Tried this AM working ok again

[Alex 32]

9 hours ago, Jamie mccrostie said:

Tried this AM working ok again

So everything is working for you again without doing anything? You are lucky...

[Jamie mccrostie 82]

Alex

One possible cause your email is case specific. My ipad likes throwing capitals in front of everything

[Alex 32]

No that is not the case

I was using a normal browser with auto completion.

I even tried all beginning and ending spaces, other mail addresses, all combinations of capital and lower case letters.

And at the beginning I was able to send a recover password to this address (but the password did not work). And now it claims that this mail address is unknown.

 

Edited January 18, 2017 by Alex