Thanks Fibaro Support

[AutoFrank 363]

Hi Admin and Support Team,

Poitr from the support team worked on my HC2 today helping me get rid of some unwanted devices.

It was arranged earlier in the week and clear instructions given for me to prepare the system for access

 

I just wanted to extend my thanks for an excellent tech support service

Keep up the great work

-f

[1152 32]

Credit where credit’s due. Long time since I had to resort to support. Which brings me to my question: Why would/should we have to get help to something as rudimentary as it should be to get rid of unwanted devices? Any lessons learned that you would care to share?

[AutoFrank 363]

14 minutes ago, 1152 said:

Credit where credit’s due. Long time since I had to resort to support. Which brings me to my question: Why would/should we have to get help to something as rudimentary as it should be to get rid of unwanted devices? Any lessons learned that you would care to share?

 

@1152

Good question 

My issue stemmed from 2 problems.

1 ) I installed the DSC Alarm Plugin and it created 64 devices, the uninstall didn't seem to work.

2) I had a lot of issues including the Aeotec MS6 and as I was working with 15 of them I had a lot of 'debris' afterwards. Part of it was an issue including the MS6 and the HC2 which TBH I never got to the root of it and partly was my impatience as I was trying to understand the problem and get the devices working.

 

[1152 32]

Thanks for clarifying!

[cford67 0]

Did they say why you can't uninstall alarm plugins. I had the same problem with a different alarm system