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Guest Message by DevFuse
  • 0

All devices gone after update

DeNnZ

Asked by DeNnZ,

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Question

DeNnZ    0

DeNnZ
Posted

Hi guys,

 

After doing the latest update, 4.120, all my devies and other information is gone.

I am able to login onto my HC2 but there is nothing in any of the directories.

 

Does anyone have an idea of what is wrong?

 

Kind regards!

 

 

34 answers to this question

Recommended Posts

  • 0

RH_Dreambox    189

RH_Dreambox
Posted

Step 1, empty the web browser cache, refresh the browser .

  • 0

A.Socha    133

A.Socha
Posted

step 2 restore backup if step 1 not working

  • 0

DeNnZ    0

DeNnZ
  • Inquirer
    • Author
    Posted

    Thank you for your answer!

    Tried both options.

     

    Tried several browsers with and without empty cache, this did not solve the problem.

    Tried to recover HC2, also did not do anything... (it did not recover, it just keeps flashing the blue "tool" led, all other leds are on.

     

    Any other suggestions?

    It seems like I cannot login as admin anymore.....
    Is there a way to reset the admin account?

    • 0

    AutoFrank    372

    AutoFrank
    Posted

    Hi @DeNnZ

    I have some issues with a backup and I documented the recovery process

     

     

    There may be some useful information there

    _f

     

    • 0

    RH_Dreambox    189

    RH_Dreambox
    Posted (edited)
    Quote

    (it did not recover, it just keeps flashing the blue "tool" led, all other leds are on.

    Wery important information for us.
    Only the three most right leds should lit.
    Try this:
    Shut down your HC2
    Remove the recovery stick
    Start your HC2
    Does it start up now?

    If so, contact support.

    Edit

    If not, contact support

     

    Edit

    Admin is no more admin

    Use your mail-address you used in the wizard

    Edited by RH_Dreambox
    • 0

    DeNnZ    0

    DeNnZ
  • Inquirer
    • Author
    Posted

    I just got it to get into recoverymode.... Recovering now but it seem to be stuck at 40% in step 1 (checking revovery files)

    I'll give it some time to finish otherwise ill let you know..

    • 0

    DeNnZ    0

    DeNnZ
  • Inquirer
    • Author
    Posted

    Okay, recovery is finished, but nothing happened....

    Still same old situation..

    Started without recovery usb installed...

    When the usb is installed, starting takes VERY long..
     

    I still cannot login as admin, it says my password is incorrect....

     

    So just to be clear:

     

    * Starting HC2 WITHOUT recovery USB works..

    *Starting HC2 WITH recovery USB works reaaallly slow, the last LED keeps blinking for a long time but eventually the HC2 will start

    *I cannot login with admin account (I dont see the admin account in the user list?)

     

    Oh, and some info from the recovery options under settings:

     

    Recovery memory:Ok

     

    Checksum status:Not Available
    Information not available (unexpected error)

     

     

    • 0

    AutoFrank    372

    AutoFrank
    Posted

    @DeNnZ, what version did it recover to ?

    • 0

    DeNnZ    0

    DeNnZ
  • Inquirer
    • Author
    Posted

    @AutoFrank Still on 4.120...

    • 0

    AutoFrank    372

    AutoFrank
    Posted
    2 minutes ago, DeNnZ said:

    @AutoFrank Still on 4.120...

     

    @DeNnZ

    so the recovery didn't work at all ?

    • 0

    DeNnZ    0

    DeNnZ
  • Inquirer
    • Author
    Posted

    No clue, like I said in an earlier post, it seemed to be stuck at 40% in step 1 (checking revovery files).

    30 minutes later I logged back in and it showed the regular login page and seemed like nothing had changed..

    • 0

    AutoFrank    372

    AutoFrank
    Posted
    1 minute ago, DeNnZ said:

    No clue, like I said in an earlier post, it seemed to be stuck at 40% in step 1 (checking revovery files).

    30 minutes later I logged back in and it showed the regular login page and seemed like nothing had changed..

     

    @DeNnZ

    Thats very weird .. fibaro support I think :-(

     

    • 0

    DeNnZ    0

    DeNnZ
  • Inquirer
    • Author
    Posted

    I think I could solve the problem by logging in to it with the admin account, but that aint working... it says the password is incorrect..

     

    • 0

    AutoFrank    372

    AutoFrank
    Posted (edited)
    15 minutes ago, DeNnZ said:

    I think I could solve the problem by logging in to it with the admin account, but that aint working... it says the password is incorrect..

     

     

    @DeNnZ

    I used admin/admin but before that didnt work for me so I had to launch the wizard and create the fibaro id (email login)

    see if you can find some way to launch teh wizard and login that way...

     

    EDIT

    My restore is not looking good, may need to go again..

    Edited by AutoFrank
    • 0

    jimicr    90

    jimicr
    Posted (edited)

    I think you can start the wizard like this: http://<<IP OF YOUR HC2>>/fibaro/en/wizard/

     

    Jim

    Edited by jimicr
    Typo
    • 0

    DeNnZ    0

    DeNnZ
  • Inquirer
    • Author
    Posted

    YEAH, I got in!

     

    I managed to remember my email and the password needed for the login!

     

    Thanks guys, for pointing me in the right direction!

     

    • 0

    AutoFrank    372

    AutoFrank
    Posted
    1 minute ago, DeNnZ said:

    YEAH, I got in!

     

    I managed to remember my email and the password needed for the login!

     

    Thanks guys, for pointing me in the right direction!

     

     

    @DeNnZ

    @jimicr

     

    great stuff - let us know how you get on

    I'm on recovery #2

    • 0

    jimicr    90

    jimicr
    Posted
    1 minute ago, AutoFrank said:

     

    @DeNnZ

    @jimicr

     

    great stuff - let us know how you get on

    I'm on recovery #2

    Oh man good luck.. what went wrong the firs time :(

    • 0

    DeNnZ    0

    DeNnZ
  • Inquirer
    • Author
    Posted (edited)

    well, I did not use the email to login as admin...
    I was trying admin/admin but ofcourse that did not work anymore,....

     

    I forgot I had to use my email to login :-)

     

     

    Anyway, I have no clue why my recovery did not work...
    Everything is still there, my scenes and all my devices...

    Edited by DeNnZ
    • 0

    AutoFrank    372

    AutoFrank
    Posted
    Just now, jimicr said:

    Oh man good luck.. what went wrong the firs time :(

     

    @jimicr, didn't restart after the restore, just the spinning blue balls :-(

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