2nd User no network access

[Houdini 0]

I have my superuser that can login to HC2 when not on the network with no problem. I created a 2nd user so I can do Geo Fencing (still doesn't work) with my Yale T1L door lock. When I try to login to the HC2 from my phone or tablet on my carriers network, I get an error that says "no network connection". I works fine with Super User on the carrier network. What am I missing?

Houdini

[T.Konopka 8]

Hello,

 

To clarify the issue:

1. SuperUser works on WiFi and LTE/3G

2. 2nd user works on WiFi but does not work on LTE/3G. You get an error with a message "no network connection".

 

What carrier do you have? Can you check in "Access Control" if there are both devices listed?

[Houdini 0]

Hello T. Konopka,

1. Yes, superuser works on both

2. Yes, I get that error message when I am on LTE/3G/4G, I do not have connectivity on Wifi, I am connected to the wifi at my office and still no network connectivity?

 

Access control shows my user that has no network connectivity, I also made sure all the boxes are checked for access to devices and scenes?