Beware - Recovery

[sitaylor 4]

I know there are a number of posts on the topic of Recovery and the ridiculous need to send a unit back to base in Poland, but I want to provide a warning for others.

 

I had a power failure at home and my HC2 refused to start.  Following the published  

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 I managed to recover the unit.  As the instructions state "Once back up and running, you will be able to upgrade the firmware to the latest version. Make sure you have a backup available to suit either the recovery firmware version or the latest firmware version if you don’t want to lose all of your data!"    Of course I had a recent backup and proceeded to restore my settings.  Bad idea.  What Fibaro doesn't make very clear in the recovery procedure or any wiki, website, forum, knowledgebase (but do tell you once Support gets back to you) is the following:  "Note! If you run a 3.xx version of Fibaro after recovery, please do not go straight for the back up. Please upgrade to the latest stable version of the system and then restore your back up."

 

My unit is now bricked and I can't perform recovery.  I now face costs of about $250 to get it to/from Poland given I am in Australia & time without the system.  If it is that critical to have a back-up that is compatible with the firmware given the significant implications of getting it wrong, there should be some controls (ie inability to select an incompatible back-up or a warning)

 

 

[kroeatschge 29]

hi @sitaylor,

sorry to hear that. I agree it's an unsolved and disturbing that Fibaro did not solve yet.

There should realy be a plan B for such an important system as often discussed and mentioned here on the forum.

They need to bring a proper backup function AND transfer function to get everything to a new unit.

 

I want to make sure I'm prepare for the worst case.

So you are saying I need a backup that matches the version that gets installed when doing a recovery?

If so, how do you know what version it recovers to?

 

Best of luck, for your HC2 and may it return safely to you.

 

BR  - kro

[sitaylor 4]

Hi Kro - I don't think you need a backup that matches the version that gets installed after recovery.   It will recover to the version that it was when you purchased it.  You just need to update the firmware to match the backup you have before you go anywhere near the backup.  That's my understanding anyway (but as you see from my $230+ mistake I'm no expert).

 

Grüß Gott

 

sitaylor