Hue lamps unreachable

[samuel 27]

Often my hue lamps are unreachable, what can I do about it?

 

Latest version in HC2 and hue brdige controller. Only 3 Hue lamps in the house

hue Bridge downstairs

2 lamps groundfloor

1 lamp  first floor

[Sankotronic 2,370]

Hi @samuel,

 

Can you check if you can still control HUE lamp that is reported unreachable with original HUE app? If you can't then you will have to better position your HUE bridge and lamps. If bridge doesn't get any response from bulbs for some time it marks them as unreachable. This is then also reported to HC when queried. Remember that these are wireless devices and are sensitive to obstacles (concrete walls) and distance.

 

I have 31 HUE lamps and occasionally few of them are reported as unreachable. Funny thing is that I can still control them with HUE app and HC2. This problem started with latest two updates for HUE bridge from my experience. Before this updates I had no such problems whit any of my 31 HUE lamps.

[samuel 27]

original HUE app?  yes, it shows in the original app too that the lamp is unreacable > also in the VD from fibaro, at the same time

I can't control in original app, 

 

I am going to take a look into, moving the bridge to another place. Lamps are about 4-5 meters apart from each other.

 

[gucio1234 79]

@Sankotronic said :

Cytuj

I have 31 HUE lamps and occasionally few of them are reported as unreachable. Funny thing is that I can still control them with HUE app and HC2. 

 

I have just few HUE lamps and I experience similar behaviour sometimes. 

I do not know the zigbee protocol in deep but assuming that the network topology is similar to z-wave I explained to myself that even if a lamp is unreachable by the bridge it is controlled by link to other lamps (mesh network).

 

 

[samuel 27]

 bridge it is controlled by link to other lamps (mesh network). < thats true. I should still find a way to make the lamps reachable