[SOLVED]HC2 does not recognized any light controller

[Andres Cadena 1]

Good day,

 

I have a HCL controlling the lights, each module was included with no much trouble to the network, now I got the HC2, and while trying to add the same controller (after remove it from the HCL list) it is not able to recognize it. I have added other items to the HC2 with no issues (Locks, smart outlets, motion sensors) it just does not recognize any of the Dimmer/double switch I have tried.

 

any possible solution?

 

regards,

 

Andres

[I.Srodka 4]

Hello @Andres Cadena!

 

Could you try basic troubleshooting first:

- reboot your Home Center

- reset your Z-Wave modules in a proper manner, just as stated in their manuals

- try to remove it first (even if it already was removed)

 

[Andres Cadena 1]

Hello I.Srodka,

 

thanks for your suggestion, I tried the last part (removing it even if not in the network already) and after that i was able to connect the controller.

 

Just to mention, i was having the same issue event with brand new controllers, now they are connected.

 

regards,

 

Andres

[Andres Cadena 1]

Thanks, finally it worked, i had to put the equipment very close to the HC2 and it linked. the issue is when i have to add additional components that are far from the controller.

 

regards,

 

Andres