Heat controler not responding

[MDC 78]

I just install my new heat controller on HC2, setup work fine. I add extra sensor, all is ok.

 

Now...i create a schedule on Heating Panel but valve not open. I stay near almost 1 hour, nothing.

I made manual calibration...same.

If i set from phone or from HC2 to MAX it's work open to max, in rest is dead.

 

Any sugestion, i make something wrong?

Edited January 13, 2018 by Mediacut

[petergebruers 1,268]

2 hours ago, Mediacut said:

If i set from phone or from HC2 to MAX it's work open to max, in rest is dead.

What firmware version does your Homecenter run?

What does "dead" mean? Does it become a dead device, or does the valve stay shut? 

What happens if you rotate the ring to a different colour? Does it open/close the valve after 10 seconds (I mean: do you hear the motor spin and does the water flow increase or decrease)?

Can you exclude it and reset the external sensor, so it becomes a simple TRV without external probe and without Z-Wave. Can you now calibrate the valve? What happens if you rotate the ring to a different colour? Does it open/close the valve after a few seconds?

Are you aware FGT 4.0 has bugs, did you read about it? It does, however, not sound like this is your problem... that is why I keep asking a lot of questions.

[MDC 78]

Hello,

Device is not death just shut down. I run latest beta.

 

If I rotate the ring, colors change but valve go to minim or maxim.

 

Also so if I chose 24 from app or Mac, valve change color, on interface show “ command sent”, valve change color to yellow but no movement. Just stay off.

 

Sometimes for example I have valve set manually to full open, and I rotate the ring to yellow (~24), then valve spin around 30 seconds and shut down completely . Every set I chose go off. The only way to run is maximum set (purple).

 

I will return Monday, i think is defective unit.

[petergebruers 1,268]

2 minutes ago, Mediacut said:

Sometimes for example I have valve set manually to full open, and I rotate the ring to yellow (~24), then valve spin around 30 seconds and shut down completely . Every set I chose go off. The only way to run is maximum set (purple).

It sounds as if it is doing calibration.But it also makes that noise of you go from MIN to MAX (or MAX to MIN). Does it make the same noise if you choose FGT LED menu option "white" for calibration (of the plunjer)? If your HC reports nothing, it is OK. If it thinks calibration is NOK it should display a message in the status bar at the top of your browser.

If your are sure it is calibrating correctly (because you do NOT get a message in your browser), you might want to contact [email protected] first, before going to the trouble of sending it back.

 

Also, you might want to read a bit more about the current bug in the FGT and wait on a firmware update

 

 

 

 

 

 

[MDC 78]

Calibration is correct, I made several time. I press button until whit appears, select white and calibration set ok. Browser not report nothing.

 

fibaro support is every slow, they answer after weeks.

 

what I noticed is that the thermostat work only at minim as OFF and at maximum as ON.

 

I set room temperature @ 24, and after few hours was 20. The heat pipe is burning but thermostat is OFF even on app and on device show ring red color. Practically he know the settings but not operate motor to open valve.

[petergebruers 1,268]

2 minutes ago, Mediacut said:

what I noticed is that the thermostat work only at minim as OFF and at maximum as ON.

If it really does nothing in between something is really wrong. Send them back. I've got 2 and they do regulate temperature for hours correctly, with or without external sensor. And they definitely have steps between min and max and different valve strkes. But they do crash randomly and get stuck in open or close position... Here are a few posts from other users. We're waiting on a new FGT firmware...

 

 

 

 

[MDC 78]

I’ll read all post, my situation is different.

 

In this morning I waked frozen. Room temperature was 20, rest of the House was at 25. Only my room temperature go crazy.

 

Once I set manually to maxim, valve open and heater become hot. Before do this I check app and show 28 as I set in schedule for this day. Ring on thermostat was red. But valve complete off, I unscrew from radiator and check position of the screw and is full close.

 

 

 

[meute 2]

7 minutes ago, Mediacut said:

I set room temperature @ 24, and after few hours was 20. The heat pipe is burning but thermostat is OFF even on app and on device show ring red color. Practically he know the settings but not operate motor to open valve.

 

This is one of the problem that everybody is facing impacted by the bug  ... the inverse is also possible, you have 24 in the room and the setpoint is 20 and the valve don't close or not enough to cold the room and that during hours.

 

The behaviour of the HC make it not usable as it and will be corrected by a firmware update, we just hope that this update will be efficient and not in 3 months.

[petergebruers 1,268]

24 minutes ago, Mediacut said:

I’ll read all post, my situation is different.

 

In this morning I waked frozen. Room temperature was 20, rest of the House was at 25. Only my room temperature go crazy.

 

 

I agree! Your house is not my house, you run different code, maybe you have a room thermostat (I do not have one because it is not needed)...And maybe your valves have some defect, one that has not been reported here! So thanks you for posting all this!

 

You may think I am saying you are wrong but that is not the point of my posts here. I am not saying you are wrong, not at all!

 

I am just VERY curious what part of your observation(s) does not fit the observations of other users (see links in my posts). Because if you can explain that to me what is different in your situation, I'll have a better understanding and I can give other users better advice too. I learn something on this forum every day! I do not want to take any more of your time, as I said, I am curious...

 

I do not understand why you say: "my situation is different". What is different? It sounds a lot like what other users report.The FGT works (controls temperature, adjusts the valve) for some time (several hours, or even days), then it gets stuck in open or close. It starts working (get back in regulation) as soon as you turn the knob or send a new setpoint (using Z-Wave). I see no contradiction with what you said. The only thing I noticed which is different: you seem to suggest that the valve never works, as if it only responds to MAX - MIN setting and does a full stroke, but nothing in between. You did not literally say that, it is *my* interpretation from what you shared on this forum.
 

I also keep nagging about this because, if you send back the valve and get back one with the same firmware, it will still have issues like @meute and other users like me have reported. I'm trying to save you from being disappointed again... I am not telling you what to do! I am giving you as much information as possible to make your decision. I hope you appreciate the time and effort I have put into this...

 

41 minutes ago, Mediacut said:

fibaro support is every slow, they answer after weeks.

 

I cannot complain, I would try anyway, just a short mail is enough! They'll send you an RMA form if you want a replacement.

Edited January 14, 2018 by petergebruers

[MDC 78]

Thank for sharing and suggestions.

Wait new firmware, if not fix I’ll send unit back.

[meute 2]

5 hours ago, Mediacut said:

show 28 as I set in schedule for this day

 

 

It's out of context but do you really use setpoint so high ? 28 is the room temp for a tropical swimming pool room not for a room of living.

[MDC 78]

2 hours ago, meute said:

It's out of context but do you really use setpoint so high ? 28 is the room temp for a tropical swimming pool room not for a room of living.

 

I use for purpose test, not real temperature.

Average temperature is 24 in our house

[meute 2]

Ok, I understand better ... I do the same