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  • 0

What does that Device configuration progress message actually mean?


Question

Posted

Could somebody explain the adding device message please: It's so contradictory, I'm struggling to understand it.

Please login or register to see this code.

Is configuration actually "in progress" as it says at the top or has it actually been "configured" as it says in the first sentence?

 

Should I click "Close"?

 

Should I wake up the device? or haven't I just already woken it up by clicking the tiny button on it which got it seen by the HC2 in the first place?

 

 

9 answers to this question

Recommended Posts

  • 0
  • Inquirer
  • Posted

    Really nobody can explain this??

    • 0
    Posted

    Hi @k1s ,

     

    Please, check our manuals on how to add a particular device on

    Please login or register to see this link.

    • 0
  • Inquirer
  • Posted

    I read the manuals.  It doesn't explain this message.

    • 0
    Posted

    Let's take things back a bit.

    What is the problem here, are you able to add the device? Does the window remain open or is it closed once the process is finished?

    • 0
  • Inquirer
  • Posted

    The problem is understanding what the message means.  It doesn't make sense.  When is it actually finished?  When is it safe to "close" or when should we just wait? or what?

    • 0
    Posted

    If the adding process is successful the window should close by itself. If not, you should read the log in the pop-up window or the box in the above section dashboard.

    • 0
  • Inquirer
  • Posted

    For me, it rarely closes by itself.  Sometimes after half an hour. 

    The message says 

    Please login or register to see this code.

    Does that mean it IS actually configured and safe to close or it is still in the process of closing? 

    • 0
    Posted

    Pay attention to what is shown in the box at the top of your dashboard. If there's a line saying " Device configuration finished " then you're good to go!

    • 0
  • Inquirer
  • Posted

    I see.  So the message in the pop-up that says "The device is now configured" is wrong, and I shouldn't trust it. It is only actually configured when the scrolling window at the top says "Device configuration finished". Got it.

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