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Question
anthonyrc 0
I have attempted to contact support directly on this subject, but without a satisfactory answer.
I have a Fibaro system with over 40 door/window sensors, plus countless other fibaro devices. Total cost of this system is significant.
As with many other fibaro users, I have the problem where the plastic caps for the magnet and door/window sensors do not stay attached after many months of use. In locations where there are wild temperature swings (conservatory doors for example) the problem is worse, but even for normal indoor use they eventually pop off and get eaten by the vacuum cleaner.
If these were $10 devices I wouldn't mind, they are disposable, but they are not, the cost of these sensors is significant, and the design of the plastic tooling is seriously flawed.
What I would like to see from Fibaro is the ability to purchase replacement caps for a reasonable cost, or better still a way to return these sensors with missing caps and have them replaced.
Any other users with the same problem? Anyone managed to get caps replaced?
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