Push Notification to mobile

[David Goh 1]

Hi Administrator,

 

For past months, my family were able to receive notification on our mobile phones for scenes I created like door breached, fan power off, heater off & etc. Nothing was performed or changed but all of a sudden these notifications are not working anymore.

 

I had tried delete & recreate the scenes, had tried uninstall & reinstall the app on all mobiles but none works . It only works if I manually click on Run button to test.

 

Please kindly advise.

[T.Konopka 8]

We're working on that issue. We're resetting our servers and all should go back to normal soon!

[Rhun 0]

+1

3 hours ago, Roland declerck said:

Same issue, email notification worked ok until i left for vacancy. Returned yesterday and it is no longer working for 99% of the time!

Any idea what is causing this?

Tried various things but not succesfull.  
 

version 4.18 since a couple of weeks.

 

[Ulf100 4]

@ Smolinski: still does not work - already noticed this issue a few days ago: no push notifications and no emails!

 

 

Edited June 12, 2018 by Ulf100

[Rafa 0]

Same issue in Brazil. HCL is not sending any notifications 

[T.Konopka 8]

We're currently facing some technical issues from the side of our service provider. We've been informed that resolving them is a matter of hours, so that's when the problems with notifications should also be resolved. We're extremely sorry for the inconvenience but there's not much we can do beside waiting for our provider to come up with a solution. Please, have a bit more patience.

[T.Konopka 8]

The system is up and running again! Let me know if any of you still faces any problems

[Eriksper 0]

Hi!

I still do not receive any push notifications. E-mail notifications works fine!

[kallimero 0]

The same problem here. I do not receive any notification and the "alarms" are not displayed.

[Guest fat]

2 hours ago, Eriksper said:

Hi!

I still do not receive any push notifications. E-mail notifications works fine!

I am in exactly the same situation. Emails come through but no push notifications

[Roland declerck 0]

Email notification issue solved since yesterday afternoon

[T.Konopka 8]

@kallimero @fat

You can try the following to solve the issue (but it may not work in every case):

1. Clear data from the app via smartphone settings.

2. Uninstall the app.

3. Go to web interface and delete the device from Configration -> Access Control

4. Install the app again and try to establish connection to the gateway in local network

[Guest fat]

Hi @A.Smolinski I tried the steps above and I still cannot receive push notifications 

[T.Konopka 8]

@fat Have you tried restarting the HC?

[Guest fat]

@A.Smolinski I restarted and still no push notifications

[T.Konopka 8]

Try creating an entirely new scene from the scratch and see if the problem still occurs.

[magicman 9]

On ‎6‎/‎11‎/‎2018 at 10:18 PM, Ulf100 said:

I have the same issue: push messages are not sent in a reliable way anymore!!! This has happened as of sudden!

hi Roland,

i gave up trying to get reliable push messaging from Fibaro and now use an app called Pushover, now receive push messages 100% of the time ! intergrates into Fibaro relativily easily. works on android ios and pc and is very cheap :)

 

Regards Len 

[Ulf100 4]

Email notification works fine with me again. However, push notifications are not reliable: sometimes ok but often no or very delayed notifications .

 

@Fibaro: please improve push services - it used to work much better in the past!!!

[kallimero 0]

The problem here is solved. I receive emails and push notifications at my iPhone SE.

[Eric-Paul 0]

@ Smolinski: still doesn't work. Did all the resets, un/installs but no push messages at all

[T.Konopka 8]

@Eric-Paul Have you tried creating a new scene for a notification?