Jump to content
Guides for the Forum Read more... ×
Poradniki na Forum Read more... ×
k1s

Telephone support

Recommended Posts

Hello, Has anyone tried telephone support?

 

I'm contemplating calling since the email response was unhelpful but took seven days. 

 

But given the support line (UK) costs so much per minute, I'd just like some reassurance from anybody that has had a positive experience that it's actually good for support, not just a revenue generator.

 

Thanks

Share this post


Link to post
Share on other sites
10 minutes ago, k1s said:

But given the support line (UK)

as far as I remember (was the message here) UK office and support closed. 

UPD: 

maybe I'm wrong

Please login or register to see this image.

Share this post


Link to post
Share on other sites
  • Topic Author
  • 1 minute ago, 10der said:

    as far as I remember (was the message here) UK office and support closed. 

    The website here : 

    Please login or register to see this link.

     

    displays this

     

    English language
    10:00 - 18:00 CET

    support@fibaro.com

    Global: +48 61 880 1000

    UK: +44 845 154 2852

    FR: +33 970 733 545

    CL: +56 2 28486547 opt. 2 or ext. 303

     

    All very expensive options for a UK caller, not least the UK number 60p per minute

    Share this post


    Link to post
    Share on other sites
    Posted (edited)

    Sir, I do not think what 0 (or 1st - idk) support line can answer a difficult question. 

    for example, I have had 2-week e-mail support. I have simple repro case and this case says about the issue in the core (yes. I am a developer and knows how works some systems in HC).

    nevertheless - 2-week useless mailing with very strange as for me technical staff who did not understand the difference between VD and scenes (sic!)

    but the choice is actually yours.

     

    Edited by 10der

    Share this post


    Link to post
    Share on other sites

    Well, what can I say guys : )

     

    Our telephone support is great!

    They are very helpful, skillful and experienced.

     

    This number for UK is absolutely correct: +44 845 154 2852

     

    @10der, could you send a PM with the email you used to contact us, because we don't have any cases from the email I see in your Forum profile.

     

     

    Share this post


    Link to post
    Share on other sites
  • Topic Author
  • On 3/9/2018 at 7:41 AM, I.Srodka said:

     

    @10der, could you send a PM with the email you used to contact us, because we don't have any cases from the email I see in your Forum profile.

    I sent you mine too, but no reply.

     

    Why does your email support person just close the ticket without resolution, and then not reply to follow-up explaining that the so-called resolution isn't?  Does your telephone support do the same? 

    Share this post


    Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now

    ×