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northyorks

Intercom keeps Crashing!

Question

FIBARO! My intercom keeps crashing so that notifications don't come through and the intercom when pressed doesn't flash / play the chime sounds.

 

I contact support and to reset you hold down ring until  a blue number lights up then keep holding until all flashes red. This fixes the crash.

 

But Intercom keeps crashing!! Randomly - after a day, sometimes a week. Its soooo annoying!!!!!!!!

 

All users seem affected - Am I going mad or is Fibaro not doing anything about this?

 

Is it software or is it the devices?? Are the units faulty?

 

 

FIBARO please communicate to owners of the Intercom about what is going on with this issue!!!!!!!!!!!!!!!!!!!!!!

 

Ive had my intercom since February with tis issue now.... its just not fair.

 

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10 answers to this question

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  • Inquirer
  • It’s too soon to say as I have not yet had a visitor to the door, but have not noticed a crash yet.

     

    I don’t think the IOS version can change the behaviour though as it must be the devices firmware which I don’t believe has yet had an update? 

     

    I keep going to device hardware version and ‘update’ button always greyed out. See pic..

     

    surely its the devices firmware that needs update? 

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    Then I'm afraid there's not much more I could do. we're working on a new update that will fix this issue, but I can't give you any exact time of its release. Sorry.

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  • Ok and I assume it’s a update to the hardware software version in the app? First screenshot? So when it’s available it will appear here and must click update in the app??

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  • Thats disappointing.

     

    For customers whom have paid just over £700 for a doorbell which is not 100% reliable and randomly crashes meaning no notifications are sent to the app to say the doorbell has been pressed ..... its a poor show.

     

    I would argue the intercom due to crashing and then not working anymore as an intercom until it is rebooted is not fit for purpose.

     

    Fibaro should be rushing to fix this... and should be looking after customers explaining how and when such fundamental issue will be addressed.

     

    I have had my intercom since February with his issue..... always your response is 'working on a fix'. Really poor.

     

    I get the strong impression you know fully the issue with crashing intercom... but cant find a fix for it...

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    @A.Smolinski 

    Thanks for the hint - what I notice is that the problem is known.

    Would you have any information as to when the problem is resolved?

    It is a doorbell that will enable my visit to attract attention - without success - what a pity!

    Am I entitled to return the product due to non-fulfillment of the advertised functionality?

    With refund of the purchase price, although the product was already installed?

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    I can't share any details regarding the fix.
    In order to discuss warranty, you'll have to contact our support directly.

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