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Question
sir_horn 2
My alarm panel doesn't take any actions if a sensor on my slave HC2 is breached. For example running a scene or turning on lights. The actions are taken first after the alarm has been turned of (I have obviously checked "alarm checkbox" in scenes etc). Support has checked via remote access and confirmed my problems is due to bug in their synd between slave and master HC2..
Fibaro Suport has known about this for about 5 months now and they say it is a bug but they cannot say when it will be fixed... For me that is unacceptable, I have set it up as a alarm system and spent well over 20 000 euros on their products. What are your experiences with bugs? How long do they usually take to solve them (if they are fairly serious like this one)?
Its also worth mentioning that the bug is not only related to the alarm panel. The master HC2 doesn't seem to recognize any changes made to devices on the salve unit, such as name changed, updates etc.
So far supports only solution have been that i should reinstall all devices on the slave unit... that advice I got 30 days after following their advice to reinstall 100 devices after another issue (had to spread devices to slave). I will not reinstall again, except for this bug all is working smooth after hundreds of hours fixing it, not feeling to start over, again...
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