many devices missing when doing update

[Guest MarkJ]

Hi,

 

Can someone please help. I have upgraded my HC2 to the latest SW version.

Now i miss many devices and it seems i can not roleback (same probelm as last time when i did an update)

I made a copy in the cloud en tried to reconfigure some devices individual => no succes 

How can i resolve this issue without going over device by device removing them and reconnecting?

 

Helpless and frustrated HC2 user

 

 

any advice on what to do? Start inclusion over again!?

 

 

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Edited September 28, 2018 by MarkJ

[edwintan 0]

Hi MarkJ,

 

I faced the same problem too! I originally had 422 devices and after upgrading to 4.510, my number of devices fell to 110. I have lost control over the devices via the Fibaro app.

 

Fibaro support asked me to try performing a soft reconfiguration followed by a reboot of the gateway. That didn't work. The devices remain stuck at "Waiting for wakeup" during the reconfiguration process.

 

I went ahead to exclude and include one of the devices. That somehow worked but I am not sure if it is just temporary.

 

This is really bad. If the way to fix this is to exclude and include all the devices, it will incur significant cost and time to get a licensed electrician to retrieve all the in-wall modules for me to re-pair them, and then to re-establish them back into the wall boxes. =(

[Guest MarkJ]

Well be prepared for the worst. I have been trying to do that today and after a few hours some modules are back to not configured

Frustrating situation have been storing continuesly in the cloud between all rooms and now i can start over. Consider to switch to Domoticz this is crap