peranet 0 Posted October 20, 2018 I have recently upgrade, and after reboot HC2 stopped working. I tried to boot, and this is what happends: 1- Leds start blinking normaly 2- Loading procces si normal with eds status changing 3 after all leds stop blinking they all fade off - HC2 is off I tried too the same proccess for starting recovery mode, but the problem is the same. Ths video shows it: Thx!!! Please login or register to see this attachment. Share this post Link to post Share on other sites
0 Jacek Stark 30 Posted October 20, 2018 Wait for 10 minutes. If your HC2 not wake up you connect monitor for HDMI of HC2 socket and see whats going up. Share this post Link to post Share on other sites
0 peranet 0 Inquirer Posted October 21, 2018 first of all I want to thank you the info but I have waited 10 minutes and nothing happends. I tried to boot with HDMI monitor conected, but I can´t see anything in the monitor. I tried to conect with VGA cable and I have not seen anything either. Share this post Link to post Share on other sites
0 fkruis 13 Posted October 21, 2018 power down the HC II. connect the vga monitor. power up the HC II The first thing you should see is a intel bios screen. if the boot stops there remove the external usb (if it is still there). Also resetting the bios to its default settings could help. Share this post Link to post Share on other sites
0 wiesiekr 6 Posted October 21, 2018 (edited) For me, there was a similar problem and I helped replace the bio-sa battery. Edited October 21, 2018 by wiesiekr Share this post Link to post Share on other sites
0 peranet 0 Inquirer Posted October 21, 2018 38 minutes ago, wiesiekr said: For me, there was a similar problem and I helped replace the bio-sa battery. How can I do this? Is there any guide for this? thanks 1 hour ago, fkruis said: power down the HC II. connect the vga monitor. power up the HC II The first thing you should see is a intel bios screen. if the boot stops there remove the external usb (if it is still there). Also resetting the bios to its default settings could help. Nothing on the screen. How can i reset bios? thanks Share this post Link to post Share on other sites
0 fkruis 13 Posted October 22, 2018 Could you power off the HC II and then remove power supply connector. leave it so for a few minutes, put it back and power on the HC II. if still no image you could try another power supply or try to a monitor on the hmdi / dvi connector. normally you can reset the bios from the bios screen. for replacing the internal battery you will need to disassemble the HC II. see Share this post Link to post Share on other sites
0 Cameleon 16 Posted October 24, 2018 I had this at the weekend. Our 'Node 0' is our cupboard in the hallway and we redecorated it at the weekend. This meant moving everything out to a bedroom with a LAN-over-power adapter to run everything. All was fine until we relocated the HC2 back into the cupboard and tried to power it up. I got this "all lights on then power off" symptoms but a few reboots and its now back on and running. Seems the power off/power on gremlins haven't yet been found Share this post Link to post Share on other sites
0 DarrenB 1 Posted October 26, 2018 I have the exact same problem. After relocating the HC2 after being idle for a while (trying out other hubs) I decided to start using the HC2 again. Managed to do a recovery for a fresh new start, installed the latest firmware but all of a sudden I got the same LED sequence as the video above that ends with all LEDs being turned off. I have changed the CMOS battery (I have no warranty left anyways), I bought a new PSU, I connected the VGA to a monitor but same thing. I don't see any BIOS screen popping up. Fibaro Support; how come several users are experiencing the exact same thing with just a few weeks/months apart? If I would connect it to something it would be to the latest firmware upgrade. I'm pretty sure the other users could say the same thing. Can you look into this without us having to send our HC2s to Poland please? It wouldn't be fair to have to pay for something that was caused by your upgrade if that is the case. Share this post Link to post Share on other sites
0 peranet 0 Inquirer Posted October 28, 2018 On 10/22/2018 at 8:27 AM, fkruis said: Could you power off the HC II and then remove power supply connector. leave it so for a few minutes, put it back and power on the HC II. if still no image you could try another power supply or try to a monitor on the hmdi / dvi connector. normally you can reset the bios from the bios screen. for replacing the internal battery you will need to disassemble the HC II. see Thanks, I have replaced bios battery, but still the same problem, Tried again to boot with a connected screen and nothing happends. Share this post Link to post Share on other sites
0 DarrenB 1 Posted October 28, 2018 I swapped the battery also but it still didn’t work. I’m just baffled as there are not many moving parts in the HC2, especially when removing the Recovery stick from the equation. I’ve just never ever had a PC failed on me this way that not even the BIOS screen appears. I would be super happy if FIBARO Support could just give an explanation of what could possibly cause a massive HW failure like this. At least to offer some comfort to the stability of the system. After all some users are using the systems for home security use cases, where stability and resilience is a top priority. Share this post Link to post Share on other sites
0 akatar 57 Posted October 28, 2018 try to boot with a different psu and without the usb stick. Share this post Link to post Share on other sites
0 DarrenB 1 Posted October 29, 2018 20 hours ago, akatar said: try to boot with a different psu and without the usb stick. If you refer to my post I've already done that. Share this post Link to post Share on other sites
0 Cameleon 16 Posted October 29, 2018 4 hours ago, DarrenB said: If you refer to my post I've already done that. Have you started a request with Fibaro support via email? The forums aren't a proper support tool, just used for users to help each other (with very occasional chip in from Fibaro). For something this fundermental, I think you'd need to raise a ticket with support. My HC2 eventually booted and has been fine ever since my 'no lights' situation. Share this post Link to post Share on other sites
0 DarrenB 1 Posted October 29, 2018 1 hour ago, Cameleon said: Have you started a request with Fibaro support via email? The forums aren't a proper support tool, just used for users to help each other (with very occasional chip in from Fibaro). For something this fundermental, I think you'd need to raise a ticket with support. My HC2 eventually booted and has been fine ever since my 'no lights' situation. I have raised a ticket with the Polish Support. However there was no attempt to troubleshoot remotely, and after I discovered several users here with the same problem it makes sense to keep the discussion going here on the Community in case there is indeed a software update that bricked the HC2. Obviously I'm not that fond of spending money on sending my HW to another country if I can find workaround in the community. Share this post Link to post Share on other sites
0 Cameleon 16 Posted October 30, 2018 Yeah definitely did the right thing raising it here. Was making sure you weren't expecting Fibaro to officially reply to it. They really should be getting back to you on your ticket, very poor they are not Share this post Link to post Share on other sites
0 DarrenB 1 Posted October 30, 2018 1 hour ago, Cameleon said: Yeah definitely did the right thing raising it here. Was making sure you weren't expecting Fibaro to officially reply to it. They really should be getting back to you on your ticket, very poor they are not Just for clarification; they did respond. However the first response was to send it to them, and not to try to find the root cause of the problem first. But hey, lets see what everyone is saying in the forum 1 Share this post Link to post Share on other sites
0 Snowman28 0 Posted November 9, 2018 (edited) So now i'm now in the same problem... Lights go through the same sequence above and then all off and stay off... Cant get into recovery... The home centre just lives on a desk top, under a shelf in the spare room, never moves, no one touches it... HELP... Tried connecting a monitor up to see if i could see any bios activity, but nothing... H E L P... Edited November 9, 2018 by Snowman28 Share this post Link to post Share on other sites
0 pooya.zamani1@yahoo.com 0 Posted November 13, 2018 Hi guys I read ALL the problem description and my problem is as the same as you. REMEDY : As the power problem for laptop charger, maybe PSU or its cable doesnt work true. So I tried to unplug the power and changed its power cable and after 3-4 times turning on again, after passing the sequence, after 10secs off LEDs, suddenly the power led has been turned on !! Then I didnt Turned it on again. Also the firmware is updated to 4.510 and the hc2 is new and its the second time is been turned on. All of you guys, allow take some mins after starting and led turned off, okey ? then repy the post Sincerely you Share this post Link to post Share on other sites
0 Jimmie83 0 Posted November 23, 2018 I live in Sweden and update today and suffered from the same problem! You can not restore it either. It stands and "chews" and if I let the power on, it starts running by itself between spaces and tries to start but it comes to the wrench icon and closes it down, just as in the video further up! So now this is a software failure and I hope fibaro takes its responsibility and fixes it for us affected! Share this post Link to post Share on other sites
0 pooya.zamani1@yahoo.com 0 Posted November 24, 2018 Hi guys I found sth. in this case of problems, fibaro released 4.520 Firmware with solved issue of ( - System hangs on starting services. ) . Did any one try that ? Also another problem that I found , the hanging on start up maybe because of power supply fails. please change it to new one and give me your results. Both of them are your answers. Share this post Link to post Share on other sites
I have recently upgrade, and after reboot HC2 stopped working.
I tried to boot, and this is what happends:
1- Leds start blinking normaly
2- Loading procces si normal with eds status changing
3 after all leds stop blinking they all fade off
- HC2 is off
I tried too the same proccess for starting recovery mode, but the problem is the same. Ths video shows it:
Thx!!!
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