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Alexa not responding after update

T.Konopka

 

Message added by T.Konopka

Question

Hi All

 

after updating my HC2 to 4.511 Alexa isn’t responding with commands and every time I try I get a email saying “Suspisious login attempts prevented” IP address has been blocked for 30 mins.

 

Any ideas how to get this working again? 

Starting to loose faith in Fibaro and the NEST not being able to integrate! 

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ADMIN'S NOTE: Please, add the images according to the guide.

 

 

Edited by T.Konopka
https://forum.fibaro.com/topic/30009-how-to-properly-attach-images-and-clips-to-your-posts/

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Thank you for the question.

 

Go to LAN settings and set your DNS to 8.8.8.8 or 8.8.4.4.

Let us know if this solves the issue.

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I have the same Problem, as Many others if i take a look at some alexa forums or the Skill rezessions.

Obviously the skill can not log in to the fibaro cloud. My local dns has nothing todo with that.

If i try to login via the fibaro cloud i have no problems. Also from different locations and providers.

 

Its really really hard to understand that the alexa and google skills are not supported very well.

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Tried reboot, relinking Alexa skill to HC2,... still not working. Somebody found a solution? I have the same problem with my Google Home devices that are not connecting either. I've got some security alerts for blocked IP that whois clearly identify to be an Amazon domain so it's clear that authorized apps are being denied access to Fibaro Cloud somehow. Is there a fix or a workaround?

 

Any ideas?

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Same here in Alexa.amazon.com

are all my diveces offline.

Did some reboots on Network and HC2 nothing changed (still offline)

Discover says no new decices detected.

 

And i realy use alexa a lot so please help!

 

regards

Please login or register to see this attachment.

Sorry, i am at version 4,520 after Beta..:oops:

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On 10/29/2018 at 11:57 AM, T.Konopka said:

Thank you for the question.

 

Go to LAN settings and set your DNS to 8.8.8.8 or 8.8.4.4.

Let us know if this solves the issue.

Sorry  for my stupid question, the lan setting is the fibaro setting lan?

Simone

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