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All of my devices are suddenly out of control, and whoever worked perfectly before can help me


fibarojiang

Question

I am using HCL, the device is very close to the host location, but all the devices are out of control overnight. I have written emails with fibaro technology. Unfortunately, I didn't get any reply. I don't know what went wrong, my The HCL version is 4.150 and does not receive any upgrade information. Who can help me very much

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3 hours ago, fibarojiang said:

I am using HCL, the device is very close to the host location, but all the devices are out of control overnight. I have written emails with fibaro technology. Unfortunately, I didn't get any reply. I don't know what went wrong, my The HCL version is 4.150 and does not receive any upgrade information. Who can help me very much

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What Steps have you taken to solve this ?

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1. Do you have fresh backup of your HCL?

2. Did you do any modification (upgrade, add, delete, reconfigure any device) or restarts few hours before problem happen?

3. After problem happen did you restart HCL or not?

4. Whether any person around you (place of installation HCL) launch any radio system on z-wave frequency for your region (uncertified radio remotes, radio links, radio TV monitoring (baby monitors).?

 

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