Cannot login into HC2

[Pat Baker 1]

Hi,
I have the following problem:
I can't login into HC2. It suddenly stopped working and I don't know whats going on.
I can find it on Fibaro Finder, but when I click connect it opens a new browser window,

telling me that it can't be found. (See Images)
I can't login via Wifi nor can i login with LAN Cable...
Its frustrating that I don't know whats going on...
Thanks for your help,

Patrick

Please login or register to see this attachment.

Please login or register to see this attachment.

[Theo 7]

Did you try

http://192.168.81.1/services/system/systemStatus.php

 

in a browser?

[Theo 7]

Try a ping. If it fails there migt also be something wrong in your router. You might power cycle borh.

Please login or register to see this attachment.

[Pat Baker 1]

17 minutes ago, Theo said:

http://192.168.81.1/services/system/systemStatus.php

I tried that just now, but can't be reached...

2 minutes ago, Theo said:

Try a ping. If it fails there migt also be something wrong in your router. You might power cycle borh.

Please login or register to see this attachment.

how do i do that on a mac?
The thing is: I'm connected directly to the HC2. So it can't be a router issue as far as i see that...

[Theo 7]

Is the ip-address of your pc in the same range? 192.168.81.xx ? Normally 192.xxx.xxx.1 is reserved for the router.

[Pat Baker 1]

18 hours ago, Theo said:

Is the ip-address of your pc in the same range? 192.168.81.xx ? Normally 192.xxx.xxx.1 is reserved for the router.

i dont really know what you mean. 192.168.2.110 is the ip of the HC2 and 192.168.2.101 the ip from my macbook ( at least my router says so) 
 

[Theo 7]

If the finder still reports the HC2 address as 192.168.81.1 you cannot reach it with standard settings in the 192.168.2.xxx network.

The best thing to do is to take a laptop, set it up with a fixed ip address (192.168.81.2) and connect it directly to the HC2. Then you can access the HC2 and configure the HC2 to DHCP-mode (receive an ip address from the router).

[Pat Baker 1]

8 hours ago, Theo said:

If the finder still reports the HC2 address as 192.168.81.1 you cannot reach it with standard settings in the 192.168.2.xxx network.

The best thing to do is to take a laptop, set it up with a fixed ip address (192.168.81.2) and connect it directly to the HC2. Then you can access the HC2 and configure the HC2 to DHCP-mode (receive an ip address from the router).

 OK, first of all: Thank you! It didn't work for me, but I think we're getting there...I really don't know *abuse* about networks. well the basics, but it seemed to me that something wasn't right the whole time.

Ok, so i gave my macbook a static ip (192.168.81.2) and tried to connect via fibaro finder...but it still didnt find anything...

But the thing is, i dont know if i even did that right...its just all so confusing...
Man this is driving me crazy...how hard can it be to create something what i can just connect to if something isnt working?!
I'm about to throw that piece of garbage out of the window

[Theo 7]

Sorry it did not work out for you. Connectivity and integration is really hard because italso has to be safe. So the ***ing system maybe garbage but not necessarily one individual device. Get some help to analyse what is going on in your network. Most of my expertise is Windows based. You might even change your router temporarily to the 192.168.81.1 network to get it going. But this cannot be done from outside.

[Pat Baker 1]

18 hours ago, Theo said:

Sorry it did not work out for you. Connectivity and integration is really hard because italso has to be safe. So the ***ing system maybe garbage but not necessarily one individual device. Get some help to analyse what is going on in your network. Most of my expertise is Windows based. You might even change your router temporarily to the 192.168.81.1 network to get it going. But this cannot be done from outside.

Thanks Theo, I found the solution with your help. I changed the router as you said and got access... then I found the solution to the Problem. The LAN Settings were gone inside HC2. This is what I found, what helped me:

 

Please login or register to see this link.

please find the solution give by Fibaro support for resolve problem of DHCP no posible to select

It looks like your gateway lost LAN setting and you need to manually restore them via API.

1) Please log in to the system.

2) Please go to api using below command:

Home Center IP address/docs (i.e. 192.168.81.1/docs

2) From the list choose Settings and find option:

PUT/settings/network

3) Put below body:

{
“dhcp”: false,
“ip”: “192.168.81.1”,
“mask”: “255.255.255.0”,
“gateway”: “192.168.81.1”,
“dns”: “192.168.81.1”,
“remoteAccess”: true,
“remoteAccessSupport”: 0
}

Copy above settings into body and send them to your gateway. After you send this, please wait few seconds for system to respond.

 

4) Now go to the interface, refresh it and check are your LAN settings visible in the system.

5) If everything is OK, now you can set DHCP connection type and save it. After that connect your HCL to your router- now router should find your HCl and gives it new IP address.
You can also set some other static IP (according to reservation on you router).

6) After you connect your HCL with the router, please set correct data on your gateway. Go to Configuration → Location → Set Date and Time, choose Manually settings and set correct data and save it (system should reboot automatically).

 

 

if not ok , you can try with in step 3

{
  "dhcp": true,
  "ip": "",
  "mask": "",
  "gateway": "",
  "dns": "",
  "remoteAccess": true,
  "remoteAccessSupport": 0
}

 

 

 

[Theo 7]

Thanks for your feedback. I will look into that docs interface too. Looks like an interesting feature.