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"Replace battery" after two recharging cycles


Wassermaus

Question

After using the Heat Controller 6 months it's now not possible to charge the device.
The HC2 operating systems marks the battery level with "replace battery".

Device version is 4.4.

It started with low battery but each charging attempt failed.

 

What is the recommend procedure to fix this issue?
 

Best regards,

Andreas

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Die Frage wäre, was für ein Ladegerät nutzt Du und warum ist die alte Firmware noch drauf ? Ich habe 8 Stück und keinerlei Probleme. Zur Not wende Dich an IntuiTech - den Deutschen Fibaro Support ;)

 

The question would be, what kind of charger do you use and why is the old firmware still on it? I have 8 pieces and no problems. If necessary, contact IntuiTech - the German Fibaro Support :P

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  • Hi, I have 5 devices and 4 of them are without problems. I tested sundry charger (different current strength), but without success. Based on the low battery level, I was not able to update to the newest version.

    => As recommended I will contact the German Fibaro Support. Thanks!

     

    Hi, ich besitze insgesamt 5 Thermostaten wovon 4 kein Problem machen. Bzgl. Ladegeräten habe ich verschiedene Stromstärken getestet. Alle mit demselben negativen Erfolg.

    Die alte Softwareversion ist noch drauf, da ein bestimmter Minimal-Ladestand der eingebauten Batterie vorhanden sein muss. Ansonsten wird der Update auf 4.5 verweigert.

    => Ich werde mich an den Service wenden. Danke!

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