Jump to content

Welcome to Smart Home Forum by FIBARO

Dear Guest,

 

as you can notice parts of Smart Home Forum by FIBARO is not available for you. You have to register in order to view all content and post in our community. Don't worry! Registration is a simple free process that requires minimal information for you to sign up. Become a part of of Smart Home Forum by FIBARO by creating an account.

 

As a member you can:

  •     Start new topics and reply to others
  •     Follow topics and users to get email updates
  •     Get your own profile page and make new friends
  •     Send personal messages
  •     ... and learn a lot about our system!

 

Regards,

Smart Home Forum by FIBARO Team


  • 0

Alexa can't find any device


MYlover

Question

Hi I have enable the skill at Alexa, When i use 'list home center devices' it found my HC2. However I can't see any devices after that.
Please help.... 

  • Like 1
Link to comment
Share on other sites

14 answers to this question

Recommended Posts

  • 0

Hello,

 

My HC2 V450 has the same situation. Alexa could not found any device or Szene. And Since the update freeze my HC2 sometime and i need to to a power restart.

  • Like 1
Link to comment
Share on other sites

  • 0

This is the response I got on my support ticket, seems like they are aware and working on it:

 

Hello,

Thank you very much for your email.

We’re aware of this issue and we’ve already forwarded it to our engineers, who are currently working on resolving it as soon as possible. I’m very sorry for the inconvenience it caused but I have to ask you for a little more patience.

We’ve already managed to identify some problems that could solve occuring issue:

1. You have got more than one controller added to your FibaroID account – Alexa will be able to download and control only first Home Center unit on from your remote control.
2. For your safety Alexa service does not allow to control devices connected with security. Types of supported devices are listed on our Alexas FAQ: manuals.fibaro.com/alexa
3. We’ve managed to upload a fix that increases skill stability. Please reinstall skill for Alexa.
4. Please remove the HC from your Fibaro ID, then add it back and try using Alexa skill.

On account that are shared (sharing Home Center) integrations do not work, account will not find any devices or scenes.

Please change your language in Alexa app to English.

Adding procedure: https://manuals.fibaro.com/knowledge-base-browse/fibaro-smart-home-skill-and-custom-skill-in-amazon-alexa/

List of commands: https://manuals.fibaro.com/knowledge-base-browse/fibaro-skills-in-amazon-alexa/

FAQ: https://manuals.fibaro.com/knowledge-base-browse/amazon-alexa-frequently-asked-questions/

I am sorry for inconvenience.

Link to comment
Share on other sites

  • 0

Go to LAN SETTINGS in the Config Panel and activate REMOTE SUPPORT.

and then try again to discover devices on your alexa app...

Link to comment
Share on other sites

  • 0
5 hours ago, Brunanchon said:

Go to LAN SETTINGS in the Config Panel and activate REMOTE SUPPORT.

and then try again to discover devices on your alexa app...

 

Not working for me :-(

Link to comment
Share on other sites

  • 0
21 hours ago, Brunanchon said:

Go to LAN SETTINGS in the Config Panel and activate REMOTE SUPPORT.

and then try again to discover devices on your alexa app...

 

Not working

Link to comment
Share on other sites

  • 0

because they'r not able to solve problem, or maybe they don't care about it.

 

Link to comment
Share on other sites

  • 0

Please login or register to see this image.

/monthly_2019_06/image.png.0b7a0876ae584600f63fc256acdd9de1.png" alt="image.png.0b7a0876ae584600f63fc256acdd9de1.png" />

Link to comment
Share on other sites

  • 0

Same problem here for almost 2 months. I opened a ticket, they suggested something that did not work and never replied again. Just opened a second ticket for the same issue.

 

Their support quality is zero. They simply dont care about your problems. You already bought their stuff, so they already made money with you. If its not working now, it seems to be your problem :-(

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...