geolocalisation

[Giacomo 0]

Hello,

I would like to be able to geolocate a family member, so I created an access account and then checked that the geographical coordinates are correct, I also activated the App on my iPhone and unfortunately it doesn't work.
My first problem is that into "Home" menu there should be the "Family" menu that does not appear. I asked for help from Fibaro support and unfortunately it did not answer me. I don't think they're being very fair. I'm really disappointed to have bought this product, I thought the support was efficient but is not the case.
Is there anyone on this forum who can help me ? I would really appreciate it.

 

[Ahmad.Lazkani 0]

10 hours ago, Giacomo said:

created an access account

Did you gave this account access rights to the devices  

[Giacomo 0]

Thanks for your answer.

Could you tell me where the change in access rights is?

 

Here's what I've already done :
But it seems to me that this is more like allowing Push notifications.

 

Please login or register to see this attachment.