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Smoke69

Sensative strips wont´configure

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Hello @Smoke69

We're aware of this issue and we've already forwarded it to our engineers. I'm very sorry for the inconvenience it caused. We are constantly working on integrations with third-party devices but because of large number of such devices it can take some time. I have to ask for a little bit more patience.

 

 

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hi there,

I have a smiliar issue with 2 out of 4 sensative comfort strips.

They used to work before several month on the system. But updating to 4.560 turned them into "uncofigured".

I tried several options:

- soft reconfigure

- hard reconfigure

- deletion and re-adding

- restoring backup

- downgrading to 4.550

 

but nothing brings them back to normal operation.

 

@M.Andrzejewskaanything we can do to get them back working?

No, I don't agree that it "can take some time".

It's something that was working, not flawless, but worked and you broke it in one of the updates.

Please understand that these devices are used in the system usually to controll heatings and other temperature related stuff.

With the winter coming the tolerance is close to zero ...

 

BR - kro

 

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Posted (edited)
On 9/26/2019 at 9:36 PM, Smoke69 said:

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I am facing the excact same issue for Sensative Strips Guard and unfortunatelly I have these in all my house!

I also contacted Sensative where they told me that up until version 4.540 it worked well in HC. 4.550 and 4.560 does not work!

This has to do with security for our houses so this is critical also... Now its just useless devices that cannot be used in scenes...

 

From Fibaro.com site it is advertised that it is a compatible device... See

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..

 

Please fibaro fix this...

 

 

 

Edited by GArm
Adding links from Fibaro

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Posted (edited)

I downgraded to 4.544 beta and the strips work again like they should.

Had to redo some stuff, as you can't use newer backups .. but hey ... a small price for warm rooms :)

 

Note to myself: don't upgrade if it aint broken

 

was cheering to early. It's showing uncofigured again 👿

Edited by kroeatschge

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6 hours ago, kroeatschge said:

I downgraded to 4.544 beta and the strips work again like they should.

Had to redo some stuff, as you can't use newer backups .. but hey ... a small price for warm rooms :)

 

Note to myself: don't upgrade if it aint broken

 

was cheering to early. It's showing uncofigured again 👿

Rumors say you need 4.540 and below for this to work. At least for sensative strips guard. (I havent tested it..but this is the feedback from sensative).

Fibaro should fix this.. It has to do with security of our houses..

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