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  • 0

HC2 not reponding


Question

Posted

Hi, I have a HC2 installed in a show home(luckily) and I noticed that after the big system update in October HC2 didn't responded(nobody is at the property) and as soon as I saw that on remote access I went to the property to check the system. By magic everything went back up. How and why? 

 

Now I'm facing the same issue since they had the internet suspended by the provider. 

 

Should I install a reboot on HC2 to prevent all this hiccups?

2 answers to this question

Recommended Posts

  • 0
Posted

What do you mean by " HC2 didn't responded " ? No remote access?

Without internet you won't be able to access HC2.

  • 0
  • Inquirer
  • Posted

    Long story short, after seeing that HC2 can't be operated remotely I go to visit the property and suddenly it "wakes up" after the first voice command. It looks like it's going in sleep mode. 

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