Jump to content
  • 0

Cant login through app


Yesterday upgraded HC2 firmware to 4.570. Since then (it seems) that we now cannot connect bia the app, getting error message 'User authorisation issues' when we click on the HC2 at the select your home page. Nothing was changed yesterday except the firmware. Can still connect via IP address on browser. Any thoughts?

Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 0

Hello, I do not have the exact same problem but I found out that the new app is unable to log in. I get a connection timeout. But I also have the old app installed and it works without any problems.

Therefore I assume that there is a problem with the old app rather something else.

I have the latest version off these apps (2020-01-22).

Edited by Ridesjo
Link to post
Share on other sites
  • 0
7 hours ago, MrHarrison said:

Any thoughts?


De-install the app.

Reboot Home Center.

Re-install app.

set credentials


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...