Jump to content
Guides for the Forum ×
Poradniki na Forum ×

Welcome to Smart Home Forum by FIBARO

Dear Guest,

 

as you can notice parts of Smart Home Forum by FIBARO is not available for you. You have to register in order to view all content and post in our community. Don't worry! Registration is a simple free process that requires minimal information for you to sign up. Become a part of of Smart Home Forum by FIBARO by creating an account.

 

As a member you can:

  •     Start new topics and reply to others
  •     Follow topics and users to get email updates
  •     Get your own profile page and make new friends
  •     Send personal messages
  •     ... and learn a lot about our system!

 

Regards,

Smart Home Forum by FIBARO Team


Guest Message by DevFuse
  • 0

Cant login through app

MrHarrison

Asked by MrHarrison,

 Share

Question

MrHarrison    0

MrHarrison
Posted

Yesterday upgraded HC2 firmware to 4.570. Since then (it seems) that we now cannot connect bia the app, getting error message 'User authorisation issues' when we click on the HC2 at the select your home page. Nothing was changed yesterday except the firmware. Can still connect via IP address on browser. Any thoughts?

2 answers to this question

Recommended Posts

  • 0

Ridesjo    0

Ridesjo
Posted (edited)

Hello, I do not have the exact same problem but I found out that the new app is unable to log in. I get a connection timeout. But I also have the old app installed and it works without any problems.

Therefore I assume that there is a problem with the old app rather something else.

I have the latest version off these apps (2020-01-22).

 

Please login or register to see this link.

 

Please login or register to see this link.

 
Edited by Ridesjo
  • 0

Flash    102

Flash
Posted
7 hours ago, MrHarrison said:

Any thoughts?

 

De-install the app.

Reboot Home Center.

Re-install app.

set credentials

 

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to question listing
×
×
  • Create New...