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Guest Message by DevFuse
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Cant login through app

MrHarrison

Asked by MrHarrison,

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MrHarrison    0

MrHarrison
Posted

Yesterday upgraded HC2 firmware to 4.570. Since then (it seems) that we now cannot connect bia the app, getting error message 'User authorisation issues' when we click on the HC2 at the select your home page. Nothing was changed yesterday except the firmware. Can still connect via IP address on browser. Any thoughts?

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Ridesjo    0

Ridesjo
Posted (edited)

Hello, I do not have the exact same problem but I found out that the new app is unable to log in. I get a connection timeout. But I also have the old app installed and it works without any problems.

Therefore I assume that there is a problem with the old app rather something else.

I have the latest version off these apps (2020-01-22).

 

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Edited by Ridesjo
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Flash    100

Flash
Posted
7 hours ago, MrHarrison said:

Any thoughts?

 

De-install the app.

Reboot Home Center.

Re-install app.

set credentials

 

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