Flood Sensor Not Pushing Sound with Notification

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New to the site - Hello from the US

I was wondering if anyone else is having an issue where the flood sensor does not send a sound notification to their Iphone.  Everything else works fine - the alarm on the sensor works, it does send a push notification to my Iphone but not a sound notification.  For me its important because my flood sensor is in the basement and me and my Iphone are upstairs.  So I cant hear the flood sensor down stairs when it goes off and the push notification doesnt tell me there is an issue until i look at my Iphone.  A sound notification would allow me to know there is an issue when I am asleep.  All my other apps have a sound notification.  I am an apple guy and homekit user.  What I did notice that was weird is that the fibaro app itself does not appear under the iphone notification section like most of my other apps do.  I have reached out to Fibaro support several times and have gotten different answers each time - 1) reinstall the sensor, or 2) faulty sensors, or 3) its not suppose to make a sound notification.

Can anyone help with this issue. I cant be the only person to experience this.

Thanks in advance.