Harmony hub plugin issue

[B4rrett 1]

Anyone know what the issue is with connecting my harmony hub via the fibaro plugin. 

 

I've entered the pin and click save, it says access token granted:waiting for connection.  I've got the activities and it shows my hub as online but none of the activities list is showing and when I click on one of my activities nothing happens. 

 

Anyone else had these issues and know how to fix the problem. 

 

Many thanks,

Gareth 

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[DeKlump 0]

I have the same issues. Did you found a solution?

 

Are your Fibaro Home Center and Harmony Hub on the same network or different networks (different subnets for WiFi and cabled network)? In my case there is a firewall in between but I don't get any deny messages.

 

With Domoticz the TCP-port 5222 (XMPP) is used. I can not find what port and protocol Fibaro is using with this plugin.

Edited September 1, 2020 by DeKlump

[B4rrett 1]

13 minutes ago, DeKlump said:

I have the same issues. Did you found a solution?

 

Are your Fibaro Home Center and Harmony Hub on the same network or different networks (different subnets for WiFi and cabled network)? In my case there is a firewall in between but I don't get any deny messages.

 

With Domoticz the TCP-port 5222 (XMPP) is used. I can not find what port and protocol Fibaro is using with this plugin.

Turned out my issue was the fact that I previously had my harmony hub connected to a different router (I bought a new netgear router) so fibaro was picking up the old details stored on the harmony account along with the new set up. I had to go to the harmony website and remove the old set-up then add new plug-in on hc2 and works perfectly now 

[DeKlump 0]

33 minutes ago, B4rrett said:

Turned out my issue was the fact that I previously had my harmony hub connected to a different router (I bought a new netgear router) so fibaro was picking up the old details stored on the harmony account along with the new set up. I had to go to the harmony website and remove the old set-up then add new plug-in on hc2 and works perfectly now 

Thanks for your fast reply. I'm not sure where to remove an old setup. Can't login or find my account on myharmony.com. I think I also have 2 set-ups active on my account.

[B4rrett 1]

This will definitely be your issue 2 set-ups on one account. Let me see if I can find the email from harmony in how to remove one.

Luckily I dont delete my old emails for 12 months. Below is the response from logitech. 

My name is Milan. Thank you for contacting Logitech Harmony support and I would be glad to help you with removing the unnecessary hubs.

'I would suggest to forget these 2 hubs called 'harmony hub' and 'lounge' by double tapping on them in the mobile application and if still Alexa or other third-party device sees the other 2 hubs, go in the desktop software -> Select in the remote gallery the hubs called "Harmony hub" and "Lounge" -> Settings -> Remove your Harmony hub.'

 

I hope this resolves your issue, it did for me. 

 

[DeKlump 0]

Thanks! I managed to delete the old configuration from my account and it works!

[B4rrett 1]

Glad I can of some help

 

hopefully this help any other users having the same issue in future.