Home Center all devices and scenes are gone after update to 4.590

[rsiero 1]

Hi, i've updated to version 4.590 of HC2, but know all my devices and scenes are gone. The rooms are still in place. I also can't find the option add device and al my backups are not compatible... Any idea how to fix this?

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[Flash 103]

Hi @rsiero,

Did you try clear browser cache?

Different browser, or private tab?

Otherwise disconnect from power, wait 5 minutes. Powerup again.

[rsiero 1]

Yes, i've tried several browsers, also in private / incognito modus. I will try a reboot

[jimicr 90]

Stupid question, are you sure you're logged in as admin?

 

Jim

[rsiero 1]

I've looked at that, but there is no admin user anymore. After updating i had to create an user with another username. There is no admin user anymore on the system. Can this cause the problem?

[Flash 103]

Can't you login after the reboot with the original username and password? That wat you normaly used to login.

[rsiero 1]

After a reboot nothing happens. Stil only 1 user (no admin username), and no devices and scenes. But my motion detector does trigger light. Other Scenes are not working. 

[rsiero 1]

I've made a new user after the upgrade, and this is not the default admin user. I'm thinking the new user haven't got the right permissions, and because there is no admin / admin account anymore i think thats why my devices and scenes are not listed.

 

How do i solve this, how can i create a admin user? Does anybody know?

I've made a new user after the upgrade, and this is not the default admin user. I'm thinking the new user haven't got the right permissions, and because there is no admin / admin account anymore i think thats why my devices and scenes are not listed.

 

How do i solve this, how can i create a admin user? Does anybody know?

[rsiero 1]

Good to know : After the upgrade the admin user was lost on the system. Fibaro Support solved my problem remotely