Jump to content

Welcome to Smart Home Forum by FIBARO

Dear Guest,

 

as you can notice parts of Smart Home Forum by FIBARO is not available for you. You have to register in order to view all content and post in our community. Don't worry! Registration is a simple free process that requires minimal information for you to sign up. Become a part of of Smart Home Forum by FIBARO by creating an account.

 

As a member you can:

  •     Start new topics and reply to others
  •     Follow topics and users to get email updates
  •     Get your own profile page and make new friends
  •     Send personal messages
  •     ... and learn a lot about our system!

 

Regards,

Smart Home Forum by FIBARO Team


Sign in to follow this  
Jetpower

Problem adding HC2 Gateway

Recommended Posts

I have a problem where I have a Master and a Slave HC2, although this is promoted as working, Amazon Echo cannot control them both correctly.
This has been going on since August 2019, I have sent numerous emails trying to get this resolved and I keep getting promised it will be sorted by the next firmware update.

Support response times are currently in excess of a week, just to be told every time to be patient. it's an understatement to say I am majorly disappointed with Fibaro.

 

Here is their latest response.

 

All suggestions or problems are forwarded to our Research and Development department, in which our experts are constantly working on improving our products in order to meet our customers' needs.
Once again, I'd like to thank you for pointing that problem to us and i hope we would find a solution in one of next software updates.

 

Experts, they need to get some in. Improving, hardly!

 

How many other people would be happy to wait nearly a year for something that they were promised worked?

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...