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Problem adding HC2 Gateway

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I have a problem where I have a Master and a Slave HC2, although this is promoted as working, Amazon Echo cannot control them both correctly.
This has been going on since August 2019, I have sent numerous emails trying to get this resolved and I keep getting promised it will be sorted by the next firmware update.

Support response times are currently in excess of a week, just to be told every time to be patient. it's an understatement to say I am majorly disappointed with Fibaro.


Here is their latest response.


All suggestions or problems are forwarded to our Research and Development department, in which our experts are constantly working on improving our products in order to meet our customers' needs.
Once again, I'd like to thank you for pointing that problem to us and i hope we would find a solution in one of next software updates.


Experts, they need to get some in. Improving, hardly!


How many other people would be happy to wait nearly a year for something that they were promised worked?


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