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You need to be locally connect to HC2 for performing update.

Use e.g. FIBARO Finder or your Router Interface for finding IP address of HC2 in your LAN.

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You need to be locally connect to HC2 for performing update.

Use e.g. FIBARO Finder or your Router Interface for finding IP address of HC2 in your LAN.


If so, the dialog while using the online/cloud portal should not have the text "Do You want to download and install new software version", but rather tell you connect locally  directly (with a link you can try) and/or to use the App while connected locally.

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3 hours ago, mywave82 said:

If so, the dialog while using the online/cloud portal should not have the text "Do You want to download and install new software version", but rather tell you connect locally  directly (with a link you can try) and/or to use the App while connected locally.

Please, send that request to FIBARO distributor in your country to contact Fibaro regarding such request. It gets processed faster. 

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24 minutes ago, jakub.jezek said:

Please, send that request to FIBARO distributor in your country to contact Fibaro regarding such request. It gets processed faster. 

It is sold over the counter here in a convenience store for electronics, and they in general do not respond much, and faulty products you just go back to the store with and claim your money back or replacement.

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25 minutes ago, mywave82 said:

they in general do not respond much, and faulty products you just go back to the store with and claim your money back or replacement.

Then i would suggest to send your feedback to [email protected]

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