intercom does not work in the app

[Vitor 13]

hello, I have installed the fibaro intercom at home for 1 year, but recently I can't access it on my iphone both at

Please login or register to see this link.

con as in HC3 I can see. someone with the same problem?

I've already asked for help in supporting fibaro and so far nothing

Please login or register to see this attachment.

Please login or register to see this attachment.

Please login or register to see this attachment.

[northyorks82 16]

Yes same problem!

 

Sometimes won't connect... restore to factory and works for a bit then fails again. Notifications don't always come through also...

 

Support never help....

[SanSuus 0]

I have the same problem, have you been able to solve it meanwhile?

 

[Guest kallecux]

Same problem with iOS 15

[petrkl12 228]

I have sometimes same problems…

 

What help me:

1. switch off intercom power

2. wait for 30s

3. switch on intercom power

4. restart HC3

 

Intercom is working again

 

What I would like to add is auto detection of this freezing via HC3 with automatic restarting of my unifi switch where is intercom connected incl. POE 

Edited October 21, 2021 by petrkl12

[kroeatschge 29]

make sure you guys use the remote connection .. not the local connection, as you won't receive push notifications on local connection.

 

 

[AlexFl. 0]

Hi,

 

How did you solved the issue? I have now the same issue. After installing the Fibaro Intercom, it was working, but now since over a week I am getting the above connection error. I am able to access the Intercom via HC, but not via the Fibaro Intercom App due to the connection error message.

Appreciate if you can provide a solution for solving the issue.

 

Thank you and have a great day,

Alex

[Brunanchon 5]

seems to be solved for me