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Can't hard reset HCL3



The manual tells you to hold the D button during start up (LED flashing blue), I have done this multiple times and instead of hard resetting it only resets the network settings.


This doesn't help because it still needs me to enter my old login and password which I don't have anymore.

Is there something I should be doing differently?

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Hi @Hamashwan,


Please, press and hold D button before plugin HC3L to power and continnue to hold D button about 5 - 10 seconds after HC3L plugged in.



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Entering Recovery Mode

Using button on the cover:

  1. Unplug the power supply from the gateway.
  2. Press and hold the D button.
  3. Plug the power supply into the gateway.
  4. Release the D button when the indicator starts pulsing red.
  5. When the indicator turns green, open the Recovery Interface in your Internet browser, as you would normally open the Configuration Interface.
Edited by jakub.jezek
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