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Announcement: Possible difficulties in operating FIBARO Intercom.


julien-pod
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Hello FIBARO & Co,

6 months ago you announced that due to changes in Apple's certificate handling, recordings and live preview may no longer be available on FIBARO Intercom for users with newer versions of the iOS system. .
And you added that you will do your best to resolve the issue as quickly as possible, with apologies for any inconvenience caused.

 

I have no doubt that a leader in the home automation market like you have the cognitive resources to make the necessary corrective action.

So after six months can you tell us, your thousands of customers, what you have done to resolve this problem ?

Thank you in advance.

Best regards,

 

 

Bonjour FIBARO & Co,

 

Il y a 6 mois, vous avez annoncé qu'en raison des changements dans la gestion des certificats par Apple, les enregistrements et l'aperçu en direct peuvent ne plus être disponibles sur FIBARO Intercom pour les utilisateurs disposant de versions plus récentes du système iOS.
Et vous avez ajouté que vous ferez tout votre possible pour régler le problème aussi vite que possible, avec vos excuses pour tous les désagréments occasionnés.

Je n'ai aucun doute sur le fait qu'un leader du marché de la domotique comme vous, avez les ressources cognitives pour apporter le correctif nécessaire.

Alors, après six mois pouvez-vous nous dire, à nous vos milliers de clients, ce que vous avez entrepris pour résoudre ce problème ?

Merci d'avance

Bien cordialement.

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  • Bonjour FIBARO & Co, après une semaine pas de réponse du support FIBARO à ma question... 

    Hello FIBARO & Co, after a week no response from FIBARO support to my question.

     

    Le 25/05/2021 à 14h43, julien-pod a déclaré :

    Hello FIBARO & Co,

    6 months ago you announced that due to changes in Apple's certificate management, recordings and live preview may no longer be available on FIBARO Intercom for users with newer versions of the system. iOS. .
    And you added that you would do your best to resolve the issue as quickly as possible, with apologies for any inconvenience caused.

    I have no doubt that a home automation market leader like you has the cognitive resources to make the necessary corrections.

    So after six months, can you tell us, your thousands of customers, what you have done to resolve this problem?

    Thank you in advance.

    Best regards

     

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    I doubt Fibaro reads this forum, your post. I think it contacting Fibaro directly, will be successful. 
     

    (And yes, you have all the right to an answer)

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    Here is the response from the FIBARO support service

    « Dear  Julien.pod

    Thank you for your message. 

    Yes, we are working on new update for the app. So for now we know issue and working on fixing it. 

    I have to ask for the patience.

    FIBARO SUPPORT »

    Edited by julien-pod
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