smart implant malfunction

[manos_ir 0]

i recently bought a smart implant for a new installation on an aeotec (smartthings)  hub. 
i set them all up in my office  i download the DH for smartthings  and everything was ok .
when i move all the stuff in the desired location the smart implant couldn't trigger the alarm ( i used it as an open/close indicator ) was stuck in one state only.
i tried everything but i couldn't make it work correctly . every child-device that i created was offline .
So....i exclude it from this zwave network and i took it back to home to add it in my fibaro lite center 2 for a firmware update (i hope this solve my problems) .
i tried multiple ways to add it in my Home center lite 2  (Software Version: 4.610) but with no luck .
i reset it , i factory reset it, but with no luck .
why ???
in smartthings was so easy.

also i cant update my hub.
Upgrade Available

 

New Software Version:4.620Do You want to download and install new software version?

but no button around to update it.....

Edited August 18, 2021 by manos_ir
add

[SmartHomeEddy 884]

37 minutes ago, manos_ir said:

also i cant update my hub.
Upgrade Available

 

New Software Version:4.620Do You want to download and install new software version?

perhaps you are not logged in locally but with cloud. You need to work locally to update. 

[manos_ir 0]

46 minutes ago, SmartHomeEddy said:

perhaps you are not logged in locally but with cloud. You need to work locally to update. 

help me plz .
i'm in the same network with the hub.
what i'm doing wrong ?
 

[SmartHomeEddy 884]

And you logged in your Browser, with your local account, not with your Fibaro Cloud ID?

[manos_ir 0]

find it .
i found the ip address through browser history .
yes i was loged through cloud ,
and yes i can see the update button now ,  let me see if this solve all the other problems now.

[SmartHomeEddy 884]

2 hours ago, manos_ir said:

when i move all the stuff in the desired location the smart implant couldn't trigger the alarm ( i used it as an open/close indicator ) was stuck in one state only.

I think your device was out of reach from your hub

[manos_ir 0]

19 hours ago, SmartHomeEddy said:

I think your device was out of reach from your hub

i checked it . i moved the hub right next to device with no luck.

i finally connect it to my fibaro hub (after a second factory reset) and update it to v5.2 .
i connect it to my samsung hub , and worked.
now i have to go again to the other hub (aeotec) and try again my luck with the new firmware.

Edited August 19, 2021 by manos_ir

[manos_ir 0]

after updated to last firmware through my lite center , i add it to smartthings and worked fine with the custom DH.