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Devices show status “Not Configured” and can’t re-configuration


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We ran into the problem after we tried to use Amazon Alexa as belows;

 

1. Status of many products show "Not Configured" and after that we use "Soft reconfiguration" from yesterday until now and are still in-progress. I think it has some mistakes.

2. We tried to remove the device and add the device but we couldn't do anything. it's seems the device can't communicate with the home center.

 

Could you please tell me about the solutions to solve the problem?

 

Thank you in advance and Best Regards,

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  • 1 month later...

same here, without Alexa. Must exclude and then include the device - this solves the problem. Why many device gone in status not configured  -i don't know... 

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